An unsubmitted receipt is an I-9 case where a worker presented a receipt document for Section 2 instead of the actual document. Receipts are acceptable for completing the I-9 form, but E-Verify does not accept receipts, so a case that includes one cannot be submitted to E-Verify until the worker provides the actual replacement document.
A setting in your Employment Settings controls how these cases are classified while you wait for the replacement document.
E-Verify Does Not Accept Receipts
A case that includes a receipt document cannot be submitted to E-Verify. The worker has up to 90 days from their start date to provide the actual document, after which the case can be submitted.
Control How Unsubmitted Receipt Cases Are Classified
A receipt in Section 2 normally prevents Section 2 from being marked complete, even when the rest of Section 2 is filled in. A toggle in the Task completion rule section of your Employment Settings controls this. To find it, go to I-9 Center > Settings and locate the Task completion rule section.
When the toggle is off (the default), the receipt blocks Section 2 from completing. The case stays at Step Section 2 with an Unsubmitted receipt sub-status, found under the Awaiting Information tab, and you cannot complete Section 2 while the receipt is present.
When the toggle is on, the receipt no longer blocks Section 2. You can complete Section 2 for the case, which moves it to the E-Verify step with an Awaiting submission status and a Pending Receipt indicator. The case is held in E-Verify and is not submitted until the worker or an admin provides the actual document in place of the receipt.
The Case Is Held, Not Submitted
Enabling the setting moves the case forward in the I-9 Forms table, but the case is still not sent to E-Verify until the receipt is replaced with the actual document.
Find Unsubmitted Receipt Cases
Where a case appears depends on the setting and on whether Section 2 has been countersigned:
Toggle Off
Unsubmitted receipt (Awaiting Information tab): Open the Awaiting Information tab and use the Receipts Filter By Status option. The case shows Step Section 2 with an Unsubmitted receipt sub-status. This is where receipt cases appear when the setting is off, and where a receipt case still sits when Section 2 has not yet been countersigned.
Toggle On
Awaiting submission (E-Verify tab): When the setting is on and Section 2 has been countersigned, the case moves to the E-Verify tab with an Awaiting submission status and a Pending Receipt indicator. Use the Awaiting submission Filter By Status option to find these.
Resolve an Unsubmitted Receipt
When the worker provides the actual document, replace the receipt on the case so it can be submitted to E-Verify.
If the case is in Section 2 with an Unsubmitted receipt sub-status, follow the receipt-resolution steps in View & Take Action on I-9 Forms.
If the case is in the E-Verify tab with an Awaiting submission status and a Pending Receipt indicator, the Complete Section 2 button is not available. Resolve it from the actions menu instead:
In the I-9 Forms table, click Manage to the right of the worker's name.
Click More actions, and then Take action on I-9.
Click Redo I-9 Employer Section.
Click Edit Documentation. Uncheck the "My document was lost, stolen, or damaged and this is a receipt for a replacement" checkbox, update the document details with the actual document information, and save.
Save your changes, then click Next to add your title and signature and finish the employer section.
Upload an image of the actual document to the Supplemental tab.
Submission Stays Blocked Until the Document Is Provided
Until the actual document replaces the receipt, the case remains unable to submit to E-Verify.