The Applicants section of General Settings allows you to make changes to how all applicants will interact with your Fountain application, regardless of Opening specific settings.
Review the table below to learn about these settings:
Setting | Description |
Force applicants to sign up before checking application | Will require applicants to create an account before they can check the status of their application. Fountain does not suggest using this setting. Please discuss with your Fountain Customer Success contact if you are interested in using this setting. |
Make all stages in an opening visible to the applicants in their applicants | Will automatically show all applicants all stages in all Openings' workflows within their application progress tracker. |
Show applicants the link to register in applicant portal | Will show applicants a link to create an account. Fountain does not suggest using this setting. Please discuss with your Fountain Customer Success contact if you are interested in using this setting. |
Hide the link to show available openings (i.e. “Back to openings”) from application forms | Removes the link that would allow an applicant to go back to the Openings page once starting an application. |
Disable the jobs directory | Disables Openings from being searchable in the Fountain Jobs Directory. |
Generate a random integer between 0 and 100 upon creation | Assigns a random number between 0 and 100 to each applicant who applies to your Openings. These numbers can be used when comparing the efficiency of one hiring workflow over another. You will learn more about testing your workflows in the third Administrator training course. |
Display support email on applicant portal pages | Adds a support email address on all application pages. This may be the same email address used to communicate with applicants or a generic support email address monitored by your company. This setting will be discussed in detail in the next section of this article. |
Enable Support Email
Applicants often face technical or comprehension challenges while attempting to complete application requirements. Configure your Company Settings to display a help email at the bottom of every application page to reduce churn, reduce time to hire, and increase conversion.
Navigate to your brand name and select Company Settings from the dropdown menu.
Scroll down to the Applicants section, and select the Display support email on applicant portal pages check box.
Important Note:
You can choose from two email options.
Select the Use Opening Owner Email option to automatically display the email address of an Opening's owner in the applicant portal.
Select Use Other Email Address option if you prefer to refer applicants to an account-wide email address.
The Applicant Experience
When the Display Support Email setting is enabled, the applicant will see a simple message at the bottom of every applicant portal page.
The message will prompt applicants to email the address that was selected when the setting was enabled by the user.