The Applicants section of the Company page in Company Settings lets you change how all applicants interact with your Fountain application, regardless of Opening-specific settings.
Review the table below to learn about these settings:
Setting | Description |
Force applicants to sign up before checking application | Will require applicants to create an account before they can check the status of their application. Fountain does not suggest using this setting. Please discuss with your Fountain Customer Success contact if you are interested in using this setting. |
Make all stages in an opening visible to the applicants in their applications | Will automatically show all applicants all stages in all Openings' workflows within their application progress tracker. |
Show applicants the link to register in applicant portal | Will show applicants a link to create an account. Fountain does not suggest using this setting. Please discuss with your Fountain Customer Success contact if you are interested in using this setting. |
Allow applicants to withdraw their application | Adds a link to the applicant portal that lets applicants withdraw an application that has not already ended. Withdrawn applications move to the Rejected stage with the reason Withdrawn by applicant, and the applicant's consent does not change. To learn more, see Application Form Consent Options. |
Hide the link to show available openings (i.e. “Back to openings”) from application forms | Removes the link that would allow an applicant to go back to the Openings page once starting an application. |
Disable the jobs directory | Turns off your jobs directory: its page no longer loads, so applicants reach your Openings only from their direct application links. It also removes the back link from every application form. While it is on, the setting above also shows as selected. |
Return applicants to the opening's brand careers page | Changes where the back link on an application form goes when an applicant opens the form from a direct link. When it is on, the link opens the careers page of the Opening's brand. When it is off, the link opens the careers page for all brands. Turn it on when each brand has its own careers page and applicants should stay on it. It has no effect while the back link is hidden. |
Generate a random integer between 0 and 100 upon creation | Assigns a random number between 0 and 100 to each applicant who applies to your Openings. These numbers can be used when comparing the efficiency of one hiring workflow over another. You will learn more about testing your workflows in the third Administrator training course. |
Display support email on applicant portal pages | Adds a support email address at the bottom of applicant portal pages. It does not change your SMS or email messages. This may be the same email address used to communicate with applicants or a generic support email address monitored by your company. This setting will be discussed in detail in the next section of this article. |
Collect marketing consent on application forms and direct sourcing channels | Asks applicants on application forms and direct sourcing channels, such as Indeed Apply, to opt in to marketing texts and calls about future opportunities. When it is off, applicants are recorded as not consented to marketing and are not eligible for Pool outreach. To learn more, see Application Form Consent Options. |
Enable Support Email
Applicants often face technical or comprehension challenges while attempting to complete application requirements. Configure your Company Settings to display one help email at the bottom of applicant portal pages to reduce churn, reduce time to hire, and increase conversion.
Click your initials or avatar in the top right corner and select Company Settings. The Company page, under General in the left sidebar, opens.
Scroll down to the Applicants section and select the Display support email on applicant portal pages check box. Choose one of the two email options below, then click Update Applicants Setting.
Important Note:
You can choose from two email options.
Select Use Opening Owner email to display the email address of each Opening's owner in the applicant portal.
Select Use other email address and enter the address in its field to refer every applicant to one account-wide email address, such as a shared support inbox.
The Applicant Experience
When Display support email on applicant portal pages is selected, applicants see a short message at the bottom of applicant portal pages, with the address as a link they can click to email you.
The message will prompt applicants to email the address that was selected when the setting was enabled by the user.
The support email does not appear in your SMS or email messages. To give applicants the same address there, update the address in each message template that mentions one, under Company Settings > App Settings > SMS/Email Templates. Messages that use different templates need each template updated.