An Opening is made up of a Position and Location. Think of it as a job opening that you are hiring for. For example, you're hiring for a driver (Position) in San Francisco (Location). Your Opening would be "San Francisco - Driver".

Each Opening has its own details and Hiring Workflow that you can customize by adding different stages.

Watch the following video for an overview of Fountain Openings:

How an Opening is Structured

Each job you're recruiting for should be set up as an Opening in Fountain. Having one Opening for each unique Position and Location combination allows you to have different workflows for each, where the hiring requirements/steps may differ. For example, if you're hiring for a driver (Position) in San Francisco (Location) and a driver in New York, two separate Openings allow the flexibility to list different pay rates, ask different questions, run different background checks, etc.


What's Covered

Add Opening

Best Practice

  • Make a new Opening for every Position that has a different Location, especially when the hiring requirements/steps differs due to Location and/or Position specifications.
  • Each Opening should be unique and not share the same position and location
  • Be consistent with your naming convention, if you choose to not follow the default "Location - Position"
      1. Hover over Jobs in the top navigation bar, and select Openings.

      2. Click the blue Add Opening button.

      3. Select the Position and Location for your Opening. If needed, you can add a new Location/Position by clicking on Add Location or Add Position.
      4. Click Continue.
      5. Enter the Opening Details. These details can later be used as merge keys for your emails and documents.


        If you're not ready to publish your opening on your Job Directory that's hosted on Fountain, click on the dropdown on the top right and click, 'Inactive'.

        Job Hours:

        Full-time / Part-Time

        Pay Rate:

         $x per hour / day / month / year

        Job Type:

        Permanent / Contract / Temporary


        Pick one industry that your opening is in.


        Opening Owner is intended to give a single user more ownership and oversight of the opening. Automated stage emails by default, are sent from the Opening Owner's email unless changed in each message for that stage. If stages notifications are available, emails are sent to the Opening Owner. This user will also receive any email communications from applicants. 


        You can use Fountain's Application Form or if you prefer to create your own form on your own website or use another method click 'Yes'. 
        If you clicked 'No' to using an external application form, you will see the application form associated with the 'Position' you selected in step 3. You can edit the questions on the application form by clicking on Unlock, but remember that any changes made will affect the application form for all Openings with this position. Learn more about Fountain's application form here.
        If you clicked 'Yes' to using an external application form, you will be directed to Applicant Sorting which sets the criteria to sort applicants into the opening. Learn more about external application form here.


        Additional Info is just an open field where you can add additional information about the job.
        Limit Access - Makes this opening private; users will not be able to see this opening unless you give them access on the permissions page.



Click Continue.

Choose Create new workflow if you want to start from scratch, or Clone existing workflow if you want to clone your workflow from another existing opening.


Clone existing workflow

If you choose to clone the workflow, all the stages, rules, and settings will be clone over to this new opening. If you choose to clone a workflow, you will need to choose which Opening's workflow you wish to clone from. Please note: cloned stage messages will revert back to sending from the Opening Owner.

  1. Click Save.

Edit and Delete Existing Openings

  1. Navigate to the home page by clicking on the Fountain Logo on the top left corner.
  2. Next to the Opening, click the three dots and select Edit Job Details.

  3. Edit the Job Details in the Edit Opening window. 
  4. Click Save.



Deactivate Opening

You can mark an opening as inactive, which moves the opening to a separate folder to organize your openings.

To mark an Opening as inactive, follow the steps below.

  1. Next to the Opening, click the three dots and select Edit Job Details.
  2. Select the dropdown arrow located in the top right area of the Edit Opening window and choose Inactive.
  3. Hover over your username on the top right > My ProfileGeneral SettingsHide Inactive Openings. You can hide inactive Openings in the shared openings selector (i.e. the one on the applicant table), Sessions Page, Rule Stage, and Data Validation Setup.


    Important Note

    Marking an Opening as inactive will have the following effects:
    • Removes the Opening from the Fountain’s Job Directory page

    • Sourcing changes:

      • Opening will no longer be able to be Boosted via the Sourcing screen

      • Opening cannot be retargeted in Boost

      • Deactivates the sourcing subscription, as well as related Boost, Indeed campaigns, Indeed ads, Careerbuilder ads, and XML feeds if there is a active Boost at the time of making the Opening inactive

      • The Opening will be deactivated from Fountain pool
    • Users with Profile setting to “hide Inactive jobs” will not be able to see this Opening within their account

    • The Opening will be moved to “Inactive” on the Job Openings page. It will only be visible with “inactive” or “any status” filters rather than “active” or “any status” filters

Set Opening Language and Time Zone 

To set the language and time zone of the application, follow the steps below.

Existing Opening New Opening
  1. Navigate to the Opening you want to edit, click the three dots and select Edit Job Details.
  2. Select Edit Location.

  3. Scroll down to Time Zone and Language.


    We offer various languages to support your locations. For more details, visit this article.


  4. Make edits as necessary. Click Save.


Set Your Time Zone

By setting your own Time Zone in settings, you can schedule sessions in your time and have it reflected in the applicant's Time Zone. For example, if you are a recruiter based in California and you are recruiting in Hong Kong, setting a session for 7 PM your time will mean that the applicant will see an 8 AM appointment.

Best Practice: Setting Appointment Sessions

Make sure you are aware of the Time Zone difference when setting appointment sessions. 

  1. Hover over your username on the top right. In the menu, click My Profile.
  2. Select your Time zone in the Time zone drop-down menu.
  3. Click Save.
  4. Scroll down to General Settings. Check the box Display sessions in opening time zone on the applicant table and applicant profile.
  5. Click Save. You're set!
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