An Opening is made up of a Position and Location. Think of it as a job opening that you are hiring for. For example, you're hiring for a driver (Position) in San Francisco (Location). Your Opening would be "San Francisco - Driver".

Each Opening has its own details and Hiring Workflow that you can customize by adding different stages.

How an Opening is Structured

Each job you're recruiting for should be set up as an Opening in Fountain. Having one Opening for each unique Position and Location combination allows you to have different workflows for each, where the hiring requirements/steps may differ. For example, if you're hiring for a driver (Position) in San Francisco (Location) and a driver in New York, two separate Openings allow the flexibility to list different pay rates, ask different questions, run different background checks, etc.

What's Covered


Add Opening

Best Practice

  • Make a new Opening for every Position that has a different Location, especially when the hiring requirements/steps differs due to Location and/or Position specifications.
  • Each Opening should be unique and not share the same position and location
  • Be consistent with your naming convention, if you choose to not follow the default "Location - Position"


  1. Hover over Jobs in the top navigation bar, and select Openings.

  2. Click the blue Add Opening button.

  3. Select the Position and Location for your Opening. If needed, you can add a new Location/Position by clicking on Add Location or Add Position.
  4. Click Continue.
  5. Fill out the Opening Details. (Remember that these details can later be used as merge keys for your emails and documents)


    If you're not ready to publish your opening on your Job Directory that's hosted on Fountain, click on the dropdown on the top right and click, 'Inactive'.

    Job Hours:

    Full-time / Part-Time

    Pay Rate:

     $x per hour / day / month / year

    Job Type:

    Permanent / Contract / Temporary


    Pick one industry that your opening is in.


    Opening Owner is intended to give a single user more ownership and oversight of the opening. Automated stage emails by default, are sent from the Opening Owner's email unless changed in each message for that stage. If stages notifications are available, emails are sent to the Opening Owner.


    You can use Fountain's Application Form or if you prefer to create your own form on your own website or use another method click 'Yes'. See more about Application Form here.


    Additional Info is just an open field where you can add additional information about the job.
    Launch Applicant Portal - After a user submits an application, automatically redirect them to the applicant portal.
    Limit Access - Makes this opening private; users will not be able to see this opening unless you give them access on the permissions page.
    Applicant Sorting - Sets criteria to sort applicants into this opening. Only for those who are NOT using the application form hosted by Fountain (like Wufoo, Typeform, a custom form, etc). Learn more external application form here.
  6. Click Continue.
  7. If you clicked 'No' to using an external application form, you will see the application form associated with the 'Position' you selected in step 3. You can edit the questions on the application form by clicking on Unlock, but remember that any changes made will affect the application form for all Openings with this position. Click Continue.
  8. Choose Create new workflow if you want to start from scratch, or Clone existing workflow if you want to clone your workflow from another existing opening.

    Clone exisiting workflow

    If you choose to clone the workflow, all the stages, rules, and settings will be clone over to this new opening. Choose which Opening's workflow you wish to clone from.

  9. Click Save.


Edit and Delete Existing Openings

  1. Navigate to the home page by clicking on the Fountain Logo on the top left corner.
  2. Next to Opening, click on Action then Edit Opening Settings.
  3. Update the Opening Details. If you want to delete, click delete on the bottom left. 
  4. Click Save.


Deactivate Opening

You can mark an opening as inactive, which moves the opening to a separate folder to organize your openings.

To mark an Opening as inactive, follow the steps below.

  1. Click the Jobs button on the top left. In the drop-down, click Openings.
  2. On the right side of the Opening you want to mark as inactive, click Actions. Click Edit Opening Settings.
  3. On the top right, switch the green Active to grey Inactive.
  4. Note that by hovering over your username on the top right > My ProfileGeneral SettingsHide Inactive Openings, you can hide inactive Openings in the shared openings selector (i.e. the one on the applicant table), Sessions Page, Rule Stage, and Data Validation Setup.  


Set Opening Language and Time Zone 

To set the language and time zone of the application, follow the steps below.

Existing Opening New Opening
  1. Hover over Jobs on the top left. In the drop-down menu, click Openings.
  2. On the right side of the Opening you want to edit, click Actions.
  3. Under the drop-down menu, click Edit Location.
  4. Scroll down to Time Zone and Language.


    We currently offer limited languages. Please contact your Customer Success Manager if you would like a language that is not on the menu.

  5. Make edits as necessary. Click Save.


Set Your Time Zone

By setting your own Time Zone in settings, you can schedule sessions in your time and have it reflected in the applicant's Time Zone. For example, if you are a recruiter based in California and you are recruiting in Hong Kong, setting a session for 7 PM your time will mean that the applicant will see an 8 AM appointment.

Best Practice: Setting Appointment Sessions

Make sure you are aware of the Time Zone difference when setting appointment sessions. 

  1. Hover over your username on the top right. In the menu, click My Profile.
  2. Select your Time zone in the Time zone drop-down menu.
  3. Click Save.
  4. Scroll down to General Settings. Check the box Display sessions in opening time zone on the applicant table and applicant profile.
  5. Click Save. You're set!
Was this article helpful?
48 out of 50 found this helpful



Please sign in to leave a comment.