How do I find out what my SMS usage is?

To find out what your SMS usage is, put your cursor at the top right of the page where your name is displayed and click ‘Company Settings’.

Then, click SMS under Add-ons.

Scroll down to view your SMS usage and corresponding billing information.

 

Here you will be able to see all the SMS usage for your company! 

Wondering why you're seeing two different numbers for 'Messages' and 'Segments? 

The character limit on an SMS message is 160 characters. If your message is above 160 characters it will split the text into multiple segments which will count as multiple messages. The only way to avoid splitting messages into multiple segments is to limit the number characters in the SMS to 160 or below.

For more information on this, please click here.

If you have any further questions regarding this, please feel free to send us an email at support@fountain.com.

 

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