Please note that the instructions in this article pertain to third-party providers and may not reflect all current settings. Should you have any questions or issues, please contact the third-party provider directly.
When using Fountain, you may receive an error message that suggests you clear your cookies. Clearing the cache and cookies from your web browser is an essential first step for troubleshooting Fountain webpage issues.
- What is Cache?
- Google Chrome Steps
- Mozilla Firefox Steps
- Safari Steps
- Microsoft Edge Steps
- Keyboard Shortcut
What is cache?
The 'cache' is a tool your internet browser uses to speed up the page-loading process. However, sometimes it can cause a problem when the Fountain website is updated and the file saved in the cache is conflicting with what is coded into the Fountain website.
Google Chrome Steps
- Click the 3 dots in the top right corner of your Chrome browser to access the tools menu.
- Click History in the dropdown, then click History again from the side menu
- Click Clear Browsing Data on the left side.
- Set the time range as All Time.
- Check the box by Cookies and other side data and Cached images and files.
- Click Clear Data.
- If on a Windows computer, close and re-open Chrome to save your changes.
- If on an Apple computer, go to the Chrome menu on the top menu bar and click Quit for the changes to take effect.
Mozilla Firefox Steps
- Click the 3 lines hamburger button in the top right corner of your Firefox browser to access the tools menu.
- On a Windows computer click Options in the dropdown. On a Mac computer click Preferences.
- Click Privacy & Security on the left side.
- Under Cookies and Site Data, click Clear Data...
- Check both boxes and click Clear.
- If on a Windows computer, close and re-open Firefox to save your changes.
- If on an Apple computer, go to the Firefox menu on the top menu bar and click Quit for the changes to take effect.
- Click Safari in the top menu bar of your computer.
- Click Settings (Preferences on older versions of MacOS).
- Click Privacy in the list of top icons.
- Click Manage Website Data...
- Click Remove All.
- Click Remove Now.
- Click Safari in the top menu and click Quit for the changes to take effect.
Microsoft Edge Steps
- Click the 3 dots in the top right corner of your Microsoft Edge browser to access the Settings menu.
- Click Privacy, search, and services on the left side.
- Under the Clear browsing data section, click Choose what to clear.
- Check the box by Cookies and other site data and Cached images and files.
- Click Clear Now.
- Close your Microsoft Edge browser completely for the changes to take effect.
If you are using Microsoft Edge, Google Chrome, or Mozilla Firefox you can quickly clear cookies and cache the following keyboard shortcut. While in your browser, press Ctrl/Command + Shift + Delete simultaneously on the keyboard to open the appropriate window.
Be sure to close or quit the browser to restart it after clearing the cookies and cache.