Legacy Product:
This product has been replaced by Fountain Candidate AI Agent. Please review this article to learn more.
Fountain AI can be quickly embedded into your company's company's career site or website with only a few easy steps (no code required!).
General Fountain AI Widget Setup
To set up the widget on your company website, follow the steps below:
Access Company Settings by clicking on your initials icon in the top right corner of any Fountain page.
Click Company Settings in the dropdown.
Click Fountain AI in the toolbar on the left.
Click Web Widget in the left toolbar.
If desired, change the brand with the Brand dropdown.
Update any desired widget settings. Learn more about widget settings in the section below.
Click Save.
Click Preview widget to see what the widget will look like. The widget preview will open in a new tab within your web browser.
Click Copy Code to copy the Widget HTML code.
Paste the widget code into the HTML of any webpage where you'd like to display the chatbot. Place the code before the </body> tag of your webpage.
We recommend that you verify that the chat widget is working properly by navigating to your website, refreshing the page, and checking that the chat widget is visible on the desired pages.
Additional Information:
Active vs. Inactive Openings: The widget exclusively displays active openings, ensuring applicants see the most relevant and up-to-date job opportunities.
Location, Position, and Opening Names: If you want to change the name of the location, position, or opening shown in the widget, the change will need to be made within Fountain's Opening setup.
Widget Settings
Open chat window by default: choose between an open or closed widget. You can see the difference between open and closed widgets below. Fountain recommends having the chat window open to increase conversion rates.
Enable chatbot in Jobs Directory: choose to the web widget when applicants use the Fountain Jobs Directory.
Launch FAQ chatbot: choose to include the FAQ chatbot in your web widget. Learn more about the Fountain AI FAQ chatbot in the next section of this article.
Select location radius: choose to show jobs in a certain radius. The default radius is 50 miles which is what Fountain recommends, but this can be adjusted per preference.
Location dropdown limit: choose a limit for locations instead of a free type location search. Depending on the limit set, the widget will offer either free location search or a dropdown of locations so there is no confusion about where the openings are located.
Remote job visibility: choose to show remote jobs or not show remote jobs within the widget. If you choose to turn this toggle on, remote jobs will be shown in the widget job and position dropdown. If you turn this toggle off, the remote jobs will not be visible in the web widget.
Select Openings: choose certain openings you want visible in the chat widget. If none are selected, then all openings will show.
Important Note:
Contact your website administrator if you do not have access to edit the webpage.
FAQ Chatbot Setup
If you plan to use the FAQ Chatbot as part of your Fountain AI widget, you will need to complete a few additional steps to ensure your bot is trained to answer your company's questions correctly.
Access Company Settings by clicking on your initials icon in the top right corner of any Fountain page.
Click Company Settings in the dropdown.
Click Fountain AI in the toolbar on the left.
Under FAQ Chatbot Settings, click the Launch FAQ chatbot toggle to on.
In the Customize chatbot name field, type an optional name for the chatbot. Fountain recommends using Fountain AI.
In the Chatbot training source field, paste one of the following: your company's website URL, your company's FAQ page URL, or a Google Sheets link with two columns (one with the question and one with the answer to that question)
In the Fallback response field, enter an email and/or phone number for a company contact in case the applicant marks the FAQ chatbot answer as negative. This will allow the applicant to reach out to your company for further assistance.
If you want applicants to be able to access the FAQ chatbot while applying, toggle on the Enable FAQ chatbot in Applicant Portal toggle. Turning this on will require a login by the applicant. They will enter a one-time passcode for security so that any answers will be specific to them.
Click Save.
The chatbot will now begin its training process by reviewing the provided content via webpage or Google Sheets. The duration of training may vary but typically takes up to a day depending on the volume of data. To check the training status, look for the indicator in the upper right corner of the settings.
Once the chatbot is trained, the progress box will change to "Ready to Launch".
Important Note:
If you need to make changes to the FAQ chatbot's responses or settings, simply change any of the fields and click Save. The chatbot will re-train itself based on the new information entered. The initial training data will remain intact, but the additional changes and new data will be incorporated into the FAQ chatbot's knowledge base. Please exercise caution when modifying your initial training data because it forms the foundation of your chatbot's knowledge.