This feature is only offered in our Fountain Connect package. Please contact your designated Fountain representative or support@fountain.com if you'd like to learn more about this capability, and enable it in your account.

So you have data in Fountain, but you want to retrieve that data during the hiring process? Maybe you want to include third-party action in your workflow, or build a custom Zapier integration? Fountain makes this easy using webhooks.

What's Covered

Webhooks

Webhooks will activate when an applicant lands in a set stage or when his/her background check result is returned, sending all of the applicant's data in JSON form (except for secure documents and fields) to whatever URL you specify; this is called a payload URL. A payload URL would usually look something like: https://www.yourdomain.com/process_fountain_webhook.

For a sample webhook object, see our API documentation here.

Setting Up a Webhook

To set up a webhook in Fountain, follow the steps below:

  1. Find your name in the top right-hand corner of the screen and navigate to Company Settings.
  2. Click on Webhooks on the left-hand side.
  3. Click the blue Add Webhook button; the following window will pop up:


    Webhook Name Give your new webhook a name.
    Payload URL This is the URL to which the data will be sent.
    Trigger This can be either a stage transition, Checkr status, or Posthire status! If you select Stage Transition, then you'll be able to specify which stage(s) you'd like for the webhook to fire in. If you select Checkr status, then you'll be able to specify whether you'd like the webhook to fire when the check comes back as cleared or consider. You can also have webhooks triggered by Posthire Worker Activation, Worker Deactivation, or on Approved Documents.
  4. Click Save, and you're done!

When applicants land in the stage you selected or their Checkr background checks return as Cleared or Consider, the URL you specified will receive that applicant's data. You can view the Webhook Logs to check the status of any webhook:
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A 2XX status means that the webhook was successfully fired, while a 4XX status means it was not. In the case of a 4XX error, you have the option to resend (or re-fire) the webhook.

Cloning Webhooks

Cloning a position will also clone any associated webhooks.

Disable Broken Webhooks

If a webhook fires more than 10 times per day with a 100% failure rate, the webhook will be disabled the following day

Note

When the webhook is disabled, it will no longer fire.
    1. To view a webhook's status, select Company Settings and then choose Webhooks in the dropdown menu.

                          Webhooks_02.png

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    2. Select the webhook you'd like to edit in the list. Select Actions, and then select Edit.

      Webhooks_06.png
    3. The Edit Webhook window will allow you to re-enable the previously disabled Webhook.

      Webhooks_07.png

Using Zapier to Power Your Data

If you don't have a URL which is equipped to handle applicant data, don't worry! Using your Zapier account, you can accomplish all sorts of custom actions, from notifying a Slack channel, to sending a third party an email, to any number of of app actions available through Zapier.

To set up a Zap using Fountain webhooks, follow these steps:

      1. Create a new Zap and set Webhooks as your Trigger app:
      2. Select Catch Hook as your trigger:
      3. Copy the hook URL – this is what you'll paste into Fountain:
      4. (optional) Specify which portion of the data payload you want to process:
      5. Test the hook by moving a test applicant into the connected stage – this allows Zapier to interpret the applicant data so you can set the Zap's Action.
      6. Now, select an app you'd like to connect! Choose from hundreds of apps in Zapier, using fields from your applicant data to populate the action!

That's all there is to it! Whether you want a seamless internal integration with your software, or if you just want to fire off a couple extra emails, webhooks can get you there. The combination of our webhooks and Zapier's apps opens up endless possibilities for data processing, notifications, and more!

Here is a 20 min training video to walk you through the whole process

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