What are Merge Keys and how can I use them?

Additional information about account, position, stage or booked appointment can be added to the subject, email or SMS content on-the fly.

Merger Keys Sidebar

The list of the merge keys is presented on the Message Editor sidebar. When we choose any merger key it will be added to the Email or SMS content accordingly to the opened tab.

Message Editor

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Lists of the merger keys support search through the content and show preview example of a data where it’s possible:

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Merge Key Groups

We support the following groups of merge keys. Stage messages sometimes contain a list of required keys, which you'll need to include in your stage message before you can save it. The list of required keys will show in a box in the bottom left part of the message. 

 

Opening Keys (Can be used while the applicant is in any stage)

[ACCOUNT_NAME] Account Name
[STAGE_TITLE] Stage Title
[OPENING_NAME] Opening Name
[OPENING_OWNER_EMAIL] Opening Owner Email
[OPENING_OWNER_FIRST_NAME] Opening Owner First Name
[OPENING_ADDRESS] Opening Address
[OPENING_INFO] Opening Additional Info
[OPENING_PAY_RATE] Opening Pay Rate
[OPENING_EMPLOYMENT_TYPE] Opening Employment Type
[SENDER_SIGNATURE] Sender Signature
[SENDER_NAME] Sender Name
[SENDER_EMAIL] Sender Email
[SENDER_FIRST_NAME] Sender First Name
[SENDER_PHONE_NUMBER] Sender Phone Number
[PORTAL_LINK] Portal Link (EMAIL & SMS, only used as a standalone link)
[PORTAL_URL] Portal URL (EMAIL ONLY, can be used to create a custom link)
[TIME_ZONE] Position Time Zone

 

Applicant Keys (Can be used while the applicant is in any stage)

[APPLICANT_NAME] Applicant Full Name
[APPLICANT_EMAIL] Applicant Email
[APPLICANT_FIRST_NAME] Applicant First Name
[APPLICANT_LAST_NAME] Applicant Last Name
[APPLICANT_PHONE_NUMBER] Applicant Phone Number
[APPLICANT_IDLE_SINCE] Applicant Last Activity Date and Time
[APPLICANT_DATE_APPLIED] Applicant Date Applied
[APPLICANT_DAYS_SINCE_APPLYING] Applicant Days Since Applying
[APPLICANT_KEY] Applicant Key
[APPLICANT_ID] Applicant ID

 

Action Keys (Can only be used in a custom stage or video recording stage in the Customize Portal Body)

[ADVANCE_URL] Advances applicant to the next stage.


Scheduler Keys (Can only be used if the applicant is in the Scheduler stage)
 

[AVAILABLE_SLOTS] Available Slots for Current Stage
[AVAILABLE_SLOTS_WITH_LOCATION] Available Slots with Location for Current Stage
[AVAILABLE_SLOTS_LINK] Available Slots Link (only used as a standalone link)
[AVAILABLE_SLOTS_URL] Available Slots URL (can be used to create a custom link)

 

Data Collection Keys (Can only be used if the applicant is in the Data Collection stage and in the initial stage message, any follow up messages should use [PORTAL_LINK] or [PORTAL_URL])

[DOCUMENT_UPLOAD_LINK] Document Upload Form Link (EMAIL ONLY, only used as a standalone link)
[DATA_COLLECTION_FORM_LINK] Data Collection Form Link (EMAIL & SMS, only used as a standalone link)
[DATA_COLLECTION_FORM_URL] Data Collection Form URL (EMAIL & SMS, can be used to create a custom link)

 

File Recollection Keys (Can only be used if the applicant has a file in recollection) 

[PORTAL_UPLOAD_REQUEST_LINK] File recollection (EMAIL & SMS, only used as a standalone link)
[PORTAL_UPLOAD_REQUEST_URL] File recollection (EMAIL ONLY, can be used to create a custom link)

 

Consent Keys (Can only be used if the applicant has an open background check request)

[BGC_CONSENT_LINK] Background Check Consent Link (only used as a standalone link)
[BGC_CONSENT_URL] Background Check Consent URL (can be used to create a custom link)


Reminder Keys (Can only be used if the applicant is in the Scheduler stage)

[BOOKED_SLOT_START] Session Start Date and Time
[BOOKED_SLOT_END] Session End Date and Time
[BOOKED_SLOT_START_TIME] Session Start Time
[BOOKED_SLOT_END_TIME] Session End Time
[BOOKED_SLOT_DATE] Session Start Date
[BOOKED_SLOT_PERIOD] Session Start and End Date and Time
[BOOKED_SLOT_TIME_RANGE] Session Start and End Times
[SESSION_INSTRUCTIONS] Instructions
[BOOKED_SLOT_CANCEL_LINK] Link to Cancel Slot (only be used as a standalone link)
[BOOKED_SLOT_CANCEL_URL] URL to Cancel Slot (can be used to create a custom link)
[BOOKED_SLOT_RESCHEDULE_LINK] Link to Reschedule Slot (only be used as a standalone link)
[BOOKED_SLOT_RESCHEDULE_URL] URL to Reschedule Slot (can be used to create a custom link)
[BOOKED_SLOT_USER_EMAIL] Slot Assigned User Email
[BOOKED_SLOT_USER_NAME] Slot Assigned User Name
[BOOKED_SLOT_USER_PHONE_NUMBER] Slot Assigned User Phone Number
[SMS_RSVP_YES] SMS Command to Confirm Session (reply must be received within 3 hrs)
[SMS_RSVP_NO] SMS Command to Cancel Session (reply must be received within 3 hrs)
[ONSITE_ADDRESS] On-Site Address


Document Signing Keys (Only available for our in-app integration. Can only be used if the applicant is in the Document Signing stage and in the initial stage message, any follow up messages should use [PORTAL_LINK] or [PORTAL_URL])

[DOCUMENT_SIGNING_LINK] Document signing link for our in-app integration (can only be used as a standalone link)


Learning Stage Keys (Lesson.ly & Northpass, Can only be used if the applicant is in a learning stage and in the initial stage message, any follow up messages should use [PORTAL_LINK] or [PORTAL_URL])

[LESSONLY_LINK] Lessonly Link (only be used as a standalone link)
[LESSONLY_RESOURCE] Lessonly Resource Name (Course or Lesson)
[LESSONLY_URL] Lessonly Url (can be used to create a custom link)
[SCHOOLKEEP_LINK] SchoolKeep Link (only be used as a standalone link)
[SCHOOLKEEP_URL] SchoolKeep Url (can be used to create a custom link) 


Custom Keys

This list of these keys are dynamic and contains keys for all Applicant Data fields in the account.

If you have any further questions regarding this, please feel free to send us an email at support@fountain.com

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