Message Templates were created to facilitate the way of managing Messages en masse. It is a scalable solution for accounts and brands with many positions and stages. After creation, a Template can be assigned to any amount of Messages of the same type. After an assignment, the Message becomes linked and sync's to whenever the template is changed.

What's Covered 

 

Add a Message Template

To add a new Message Template, hover over your username on the top right > Company Settings > click on Message Templates on the left hand side under App Settings. Then, click the blue Add Template.

Give your Template a descriptive name and select the template type. You can choose one of the following:

Approved
Tied to the 'Approved' stage and sends out to applicants as soon as they land in the stage.
Automated
Tied to the 'Custom' and 'Document Signing' stages and sends out to applicants as soon as they land in the stage.
Confirmation
Tied to 'Scheduler' stage and sends to applicants as soon as they book a session on the calendar.
Consent
Tied to the 'Background Check' stage and contains the link to the background check consent submission form.
Custom
Tied to 'Send Email' function in the 'Actions' button in the Applicant Table and applicants' profiles; can be associated with particular brands for permission reasons. 
Data Collection
Tied to the 'Data Collection' stage and contains the link to the data collection form; sends out to applicants as soon as they land in the stage.
Follow-Up
Available in all stages; sends to applicants who have been idle in the stage for X amount of days.
Learning
Tied to the 'Learning' stage and contains the link to a Lesson.ly lesson; sends out to applicants as soon as they land in the stage.
On-Hold
Tied to the 'On Hold' stage and sends out to applicants as soon as they land in the stage.
Rejection
Tied to the 'Rejected' stage and sends out to applicants as soon as they land in the stage.
Reminder
Tied to the 'Scheduler' stage and sends out to applicants x hours/minutes before their scheduled session.
Scheduler
Tied to the 'Scheduler' stage and contains the link to book a session on the calendar; sends out to applicants as soon as they land in the stage.

Once you've selected the template's name and type, you can customize the content of the email and/or SMS. With Message Templates, you can have one or the other, or both!

For Custom Message types, you can tie the template to a particular brand to avoid confusion across brands or limit user access to certain templates.

The email editor looks like this. Refer to this article for more information on merge keys.

And the SMS editor looks like this (SMS does not have required merge keys):

Once you're done editing the content, hit Save Message and you have yourself a new message template!


Applying a Message Template

From Company Settings
After you save your Message Template, you'll see the following:

To apply your Message Template to stages, click Select Stages.

From this page, you'll see all of the positions/stages you can apply your Message Template to. All you need to do is make your selection(s), and then click 'Save' and you're all set!

Message Template Edits

If you make changes to a Message Template that has been applied to positions/stages, it will apply the changes to ALL of those positions/stages.

From the Workflow Editor
You can also apply Message Templates to stages from a position's Workflow Editor:

Deleting a Message Template

It is possible to delete any existing Template even it’s already linked to any Messages. In this case, all linked Messages will be unlinked and Template content will be copied to directly to Messages.

To delete a Message Template, go to Message Templates in Company Settings and click Actions, then select Delete Template.

A deletion confirmation message will pop up; it shows the number of affected stages and positions, as well as a full list of affected messages with position name and stage name.

Please note that editing or deleting message templates is allowable by all users for templates that do not have a particular brand, or is restricted to users who have the same brand permissions as the template. 

Or watch a quick video

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