Message Templates were created to facilitate a way of managing Messages that will be used more than once. It is a scalable solution for accounts and brands with many positions and stages. After creation, a Template can be assigned to any amount of Messages of the same type. After an assignment, the Message becomes linked and sync's to whenever the Template is changed.

What's Covered 

Add a Message Template

    1. Hover over your username and select Company Settings.
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    2. Select Message Templates located in the left menu bar, then select Add Template.
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    3. Give your Template a descriptive title that will enable you to identify the purpose. The types of Templates available are listed below.
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Template Types

Approved
Tied to the 'Approved' stage and sends out to applicants as soon as they land in the stage.
Automated
Tied to the 'Custom' and 'Document Signing' stages and sends out to applicants as soon as they land in the stage.
Cancellation

Tied to 'Scheduler' stage and sends to applicants as soon as they cancel a session on the calendar.

Confirmation
Tied to 'Scheduler' stage and sends to applicants as soon as they book a session on the calendar.
Consent
Tied to the 'Background Check' stage and contains the link to the background check consent submission form.
Custom
Tied to 'Send Email' function in the 'Actions' button in the Applicant Table and applicants' profiles; can be associated with particular brands for permission reasons. 
Data Collection
Tied to the 'Data Collection' stage and contains the link to the data collection form; sends out to applicants as soon as they land in the stage.
Document Signing

Tied to the 'Document Signing' stage and contains the link to the document signing form; sends out to applicants as soon as they land in the stage.

File Recollection

Sends to applicants when they upload the wrong file in a stage. This message must be triggered by the Fountain user.

Follow-Up
Available in all stages; sends to applicants who have been idle in the stage for X amount of days.
I-9 Form

Tied to the ‘I-9 Form’ stage and contains the link to the I-9 form; sends out to applicants as soon as they land in the stage.

Lessonly Learning
Tied to the 'Learning Stage with Lessonly.com' stage and contains the link to a Lessonly lesson; sends out to applicants as soon as they land in the stage.
MultiStage

Tied to the 'Multi Stage' stage and contains the link to the Multi Stage form; sends out to applicants as soon as they land in the stage.

Northpass Learning

Tied to the 'Learning Stage with Northpass' stage and contains the link to a Northpass Learning lesson; sends out to applicants as soon as they land in the stage.

On-Hold
Tied to the 'On Hold' stage and sends out to applicants as soon as they land in the stage.
Rejection
Tied to the 'Rejected' stage and sends out to applicants as soon as they land in the stage.
Reminder
Tied to the 'Scheduler' stage and sends out to applicants x hours/minutes before their scheduled session.
Scheduler
Tied to the 'Scheduler' stage and contains the link to book a session on the calendar; sends out to applicants as soon as they land in the stage.
Tech Check

Tied to the ‘Tech Check’ stage and sends out to applicants as soon as they land in the stage.

Video Recording

Tied to the ‘Video Recording’ stage and sends out to applicants as soon as they land in the stage.

W4 Federal Form

Tied to the ‘W4 Federal Form’ stage and contains the link to the W4 Federal form; sends out to applicants as soon as they land in the stage.

W4 State Form

Tied to the ‘W4 State Form’ stage and contains the link to the W4 State form; sends out to applicants as soon as they land in the stage.

 

Once you've selected the Template's name and type, you can customize the content of the email and/or SMS. With Message Templates, you can have one or the other, or both!

For Custom Message types, you can tie the template to a particular brand to avoid confusion across brands or limit user access to certain Templates.

The email editor looks like the image below. Refer to this article for more information on merge keys. NOTE: If there is a Required Keys button in the email screen editor, you will need to add at least one of the options in order to save the email.

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The SMS editor looks like the below image. NOTE: SMS does not have required merge keys.

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Once you're done editing the content, hit Save Message and you have yourself a new Message Template!

Applying a Message Template

From Company Settings
After you save your Message Template, you'll see the following:

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To apply your Message Template to stages, click Select Stages.

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From this page, you'll see all of the positions/stages you can apply your Message Template to. All you need to do is make your selection(s), and then click Save and you're all set!

Message Template Edits

If you make changes to a Message Template that has been applied to positions/stages, it will apply the changes to ALL of those positions/stages.

From the Workflow Editor
You can also apply Message Templates to stages from a position's Workflow Editor. Simply choose the Template in the Message Template dropdown. NOTE: This option will only be available after a Template is created for the type of stage you are editing.

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Deleting a Message Template

It is possible to delete any existing Template even it’s already linked to any Messages. In this case, all linked Messages will be unlinked and Template content will be copied to directly to Messages.

To delete a Message Template, go to Message Templates in Company Settings and click Actions, then select Delete Template.

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A deletion confirmation message will pop up; it shows the number of affected stages and positions, as well as a full list of affected messages with position name and stage name.

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NOTE: Editing or deleting message templates is allowable by all users for templates that do not have a particular brand or is restricted to users who have the same brand permissions as the template. 

 

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