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SMS messages are an effective communication medium with applicants; many of our customers see higher conversions and response rates using SMS. You can send automated SMS messages as part of the Stage MessageFollow Up Messages, etc.

What's Covered

 

Enable SMS

To enable SMS for your account, go to the Company Settings, and click SMS in the left navigator. If you've already submitted your billing information to Fountain, you'll be directed to a page with SMS pricing, and the phone numbers in your account. You can also use this page to view your future SMS usage within Fountain. 

 

Add SMS Number

To add an SMS Number, follow the steps below. A full list of SMS prices can be found on the Pricing tab of the SMS page in your Company Settings by month.

We currently offer numbers for the following countries:
  • United States
  • Canada
  • Ireland
  • France
  • Germany
  • Hong Kong
  • Spain
  • Sweden
  • Sweden
  • United Kingdom
  • Austria
  • Australia
  • Finland
  • Netherlands
  • Norway
  • Italy 

 

  1. Hover on your name on the upper right corner and click Company Settings.
  2. On the right-hand column, click SMS under Add-ons.
  3. Click on the tab My Numbers.
    Screen_Shot_2019-07-10_at_11.17.21_AM.png
  4. Click on the blue Add a new number button.
  5. Select a country from the menu. For US numbers, designate an area code.
  6. Click Add Number to confirm.

 

Send SMS Messages 

You can send SMS messages to applicants throughout their application process. Click here to see how to use SMS when an applicant enters a stage, and click here to view how to send follow-up SMS messages. To learn more about our messenger feature, where you can view all applicant messages across all openings, click here. If your SMS messaging status is marked as undelivered, view here for possible carrier violations.

Note: Character Limit

The character limit on an SMS message is 160 characters. If your message is above 160 characters it will split the text into multiple segments which will count as multiple messages.

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