When does Fountain send emails for Posthire recollections?

Posthire Email Cadence

If you have the setting in your recurring check rule to "deactivate" if collection fails, the worker will be deactivated in Posthire if they do not satisfy the check and receive no additional emails. 

If you have the setting in your recurring check rule to "do nothing" if collection fails, the worker will remain active in Posthire if they do not satisfy the check and receive a reminder email every 10 days for 3 months.

Recurring data collection checks

 
You now have the ability to set your own frequency for the data collection messages and customize the amount of reminders you send, and when the messages are sent.
 
 
The number of days on your initial data collection message is what matters the most. That means that regardless of when the expiration date is (in the past, or below the number of days for the initial data collection message) the applicants will always have that amount of time to resubmit those documents. For example, if an applicants document expires in 10 days, they will have the number of days indicated in the initial data collection message to upload that document. Another example is if your applicants arrive in Posthire with an expiration date in the past, the applicant will have the number of days specified in the initial data collection message to upload. 
 
In all cases, each applicant will receive every reminder message that is specified in the rule whether the applicants expiration is in the future or the past. 
 

Recurring background checks

  • 1 email 10 days prior to the specified date of the run
  • 1 email 5 days prior to the specified date of the run
  • 1 email 1 days prior to the specified date of the run
  • 1 email every 10 days after the specified date of the run

Recurring document signing

Based on hire date
  • 1 email 30 days prior to the specified date of the run
  • 1 email 10 days prior to the specified date of the run
  • 1 email 5 days prior to the specified date of the run
  • 1 email days prior to the specified date of the run
  • If they do not sign the requested documents, they will be deactivated unless your recurring check rule is set to “do nothing”--if that’s the case, see the next bullet
  • 1 email every 10 days after the specified date for recollection for 3 months (only if the recurring check rule is set to “do nothing” and the worker remains active) 
 
Based on date last document was sent
  • 1 email 30 days prior to the specified date for recollection
  • 1 email 10 days prior to the specified date for recollection
  • 1 email 5 days days prior to the specified date for recollection
  • 1 email 1 day prior to the specified date for recollection
  • If they do not sign the requested documents, they will be deactivated unless your recurring check rule is set to “do nothing”--if that’s the case, see the next bullet
  • 1 email every 10 days after the specified date for recollection for 3 months (only if the recurring check rule is set to “do nothing” and the worker remains active) 
 
Single start date (You will specify a date for this frequency)
  • 1 email 30 days prior to the specified date for recollection
  • 1 email 10 days prior to the specified date for recollection
  • 1 email 5 days prior to the specified date for recollection
  • 1 email 1 day prior to the specified date for recollection
  • If they do not sign the requested documents, they will be deactivated unless your recurring check rule is set to “do nothing”--if that’s the case, see the next bullet
  • 1 email every 10 days after the specified date for recollection for 3 months (only if the recurring check rule is set to “do nothing” and the worker remains active) 

 

If you have any further questions regarding this, please feel free to send us an email at support@fountain.com.

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