Fountain User Two-Factor Authentication

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To enable two-factor authentication for your account, please contact support@fountain.com. Please note, this is a company-wide setting and will affect all users on your account.

Once two-factor authentication is enabled, all users will be prompted to set up 2FA on their mobile devices upon their next sign-in attempt. All subsequent login attempts for users will require a two-factor code.

 

How it works:

  1. Log out of Fountain.
  2. On the Fountain sign-in page, once you attempt to sign in, you will see the following page:
  3. Users will the need to download the Google Authenticator or Authy app on their mobile device. These apps are available on Apple iOS store and Android Google Play.
  4. Once either app is downloaded, scan the QR code in the Fountain sign-in page.
  5. Enter in the verification code generated by the app and hit Verify.
  6. The following page will list 6 backup codes that you can use in place of the normal QR code in the event that you lose your mobile device.

    Warning: Backup Codes

    Please make a copy of these codes and store them somewhere safe! If you lose these backup codes, you will need to reach out to support@fountain.com to regain access to your account, and it will likely be a very lengthy process.

  7. After you press Continue, you will be logged into your Fountain account.
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