New Feature: Two-Factor Authentication

Two-factor Authentication for Fountain Users

To enable two-factor authentication for your account, please contact support@fountain.com. Please note, this is a company-wide setting and will affect all users on your account.

Once Two-factor authentication is enabled, all users will be prompted to set up 2FA on their mobile devices upon their next sign-in attempt. All subsequent login attempts for users will require a two-factor code.

 

Here’s how it works:

  1. Log out of Fountain.
  2. On the Fountain sign-in page, once you attempt to sign in, you will see the following page:
  3. Users will the need to download the Google Authenticator or Authy app on their mobile device. (Please download via the App Store for iOS or Google Play for Android.)
  4. Once either app is downloaded, scan the QR code.
  5. Enter in the verification code generated by the app and hit ‘Verify’.
  6. The following page will list 6 backup codes that you can use in place of the normal QR code in the event that you lose your mobile device. ***Please make a copy of these codes and store them somewhere safe! If you lose these backup codes, you will need to reach out to support@fountain.com to regain access to your account, and it will likely be a very lengthy process.
  7. After you press ‘Continue’, you will be logged into your Fountain account.

 

If you have any further questions regarding this, please feel free to send us an email at support@fountain.com. 

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