Two-Factor Authentication for Users

If you are looking for an additional layer of security for your users when logging into Founain, we recommend enabling two-factor authentication. By enabling two-factor authentication on your Fountain account, all users will be prompted to set up 2FA on their mobile devices upon their next sign-in attempt. All subsequent login attempts for users will require a two-factor code.

What's Covered?

Enabling Two-Factor Authentication

To enable two-factor authentication on your account, follow the steps below:

  1. Click your initials icon in the top right corner of Fountain.
  2. Click Company Settings in the dropdown,
  3. Under the General section on the left, click Company.
  4. Under the Security section, check the box next to Require two-factor authentication for all users

Logging in via Two-Factor Authentication

  1. Log out of Fountain.
  2. On the Fountain sign-in page, once you attempt to sign in, you will see the following page:
  3. Users will need to download the Google Authenticator or Authy app on their mobile device. These apps are available on Apple iOS store and Android Google Play.
  4. Once either app is downloaded, scan the QR code in the Fountain sign-in page.
  5. Enter in the verification code generated by the app and hit Verify.
  6. The following page will list 6 backup codes that you can use in place of the normal QR code in the event that you lose your mobile device.

    Warning: Backup Codes

    Please make a copy of these codes and store them somewhere safe! If you lose these backup codes, you will need to reach out to to regain access to your account, and it will likely be a very lengthy process.

  7. After you press Continue, you will be logged into your Fountain account.
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