Types of Status
Each label can only have one status at any given time. All status label will have a status icon to help you quickly identify where in the progress that task is at.
Applicant have not completed the task.
Incomplete status label examples: when a document has not been filled out by the applicant, or when an applicant landed on a stage but have not done anything yet.
Depending on the task, sometimes the status may be more explicit to reflect the action at hand (i.e. "Not Consented" for a background check, "Not Scheduled" for a scheduler stage).
In Progress status label examples: when some of the video questions were completed in the Video Recording stage, or when a document was opened but have not been filled out and submitted.
Another situation is when an applicant completed their task but there is something we need to wait for (i.e. applicant scheduled for a session in the future that has not occurred yet, or when applicant consented to a background check in an earlier stage but have not landed in the subsequent background check stage that will run the report.)
Depending on the task, sometimes the status may be more explicit to reflect the status (i.e. "Running" for a background check, "Recollecting" a file).
The Pending Action status is and is used whenever an applicant have finish their action and now waiting for a user to complete the next task. Clicking on the status label will give you a quick list of actions you can take that is specific to that task. For example, for a background check report that returned as "Consider", the only action is to Adjudicate. Clicking on this will take you to the background check provider's website to review the report.
Other tasks like a scheduled session that is in the pass will have two options to marking attendance:
Complete status label examples: when both the applicant and the user have completed the the I-9 form, or when the applicant have finished their Lessonly or Northpass course.
Depending on the task, sometimes the status may be more explicit to reflect the action at hand (i.e. "clear" for a background check, "approved" for a file).
Unsuccessful status label examples: when a scheduled session is canceled, or when a background check failed.
A hover over the status will give you more explicit status (i.e. "Post-dverse", "Pre-adverse", "Suspended" "Disputed" for a background check, "not authorized" for E-Verify).
Partner Status Labels
Partner status labels are now available in the product. The current partners available include Sterling, Infomart, Vetty, Onfido, Jumio, Evident ID, Ubble, EduMe, Direct ID, Bluemark and Ubeya.
In the partner status labels, the status labels mentioned in the Types of Status section above will be combined with the name of the partner associated with that status label as shown below.
Take Action Directly from Label
Depending on the task and the status, clicking on the status will give you actionable items to choose from. All Pending Action statuses will have this option.
For example: if a document has a co-signer, that user will see a status with a clickable action similar to this one: