Third-Party Provider
The following article contains instructions utilizing a 3rd party product that Fountain does not support. Please note that this article is for reference to help you get started and may not be reflective of your integration as it depends on your 3rd party's account settings. For any questions, please contact the 3rd party directly.
What's Covered
Set up Vetty Integration
- Reach out to your CSM or support@fountain.com to enable this feature on your account. Once Vetty has been enabled for your account move to step 2.
- Contact the Vetty team to request the relevant Account ID.
- Copy it for use in Fountain.
- Go to the Fountain page. Hover over your username on the top right, and click Integrations.
- Click on Screening tab to the left side. Click the Connect to the right of Vetty
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- Enter your Vetty Account ID.
- Click Save Changes, and you're done!
Add Vetty Stage to Workflow
- Choose Vetty Partner Stage to add the stage to your Opening's workflow. Check out article on how to add stage here.
- When an applicant lands on Vetty Partner Stage in the application workflow, they will be automatically redirected to Vetty's web portal.
- Once the relevant information is completed on Vetty portal, the applicant will automatically get redirected back to the Fountain's applicant portal.
Vetty Partner Stage Rule
You can create partner stage rules on applicants in the Vetty stage in the workflow editor. There are nine status labels you can take action on: In Progress, Pending Result, Clear, review Needed, Inconclusive, PreAdverse Action, Adverse Action, Error, and IDV Fail. The example status labels values are:
- In Progress indicates that an applicant has started the Vetty session on the Vetty portal but hasn't completed
- Pending Result indicates final result awaiting Vetty
- Clear indicates an applicant passed the background screening
- Review Needed indicates farther review needed on the applicant to make a decision
- Inconclusive indicates the final result is not conclusive from Vetty
- PreAdverse Action indicates PreAdverse action required on applicant
- Adverse Action indicates Adverse action required on applicant
- Error indicates there are some error in the workflow
- IDV Fail indicates the ID Verification has failed
A user can create a rule to move the applicant through the Fountain funnel. Below is an example of the Partner stage with rule in the Vetty partner stage:
NOTE it is recommended to have a custom stage with rules to be setup after the Vetty stage. Since a background screening may take a day or two to complete, the custom stage with rules can hold the applicant until the final result has come back.
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