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Third-Party Provider
Please note that the instructions in this article pertain to a third party provider and as such may not reflect all current settings. Should you have any questions or issues, please contact the third party provider directly.
What's Covered
Get Ubble Account
In order to enable our Ubble integration, you'll need to create an account by reaching out to Ubble team here. Already have a Ubble account? Please skip to the next section.
Set up Ubble Integration
- Reach out to your CSM or support@fountain.com to enable this feature on your account. Once Ubble has been enabled for your account move to step 2.
- Contact the Ubble team to request your API credentials (ubble CLIENT_ID and ubble CLIENT_SECRET)
- Copy it for use in Fountain.
- Go to the Fountain page. Hover over your username on the top right, and click Integrations.
- Click on Screening tab to the left side. Click Connect to the right of Ubble.
- Enter your ubble CLIENT_ID and ubble CLIENT_SECRET.
- Click Save Changes, and you're done!
Add Ubble Stage to Workflow
- Choose Ubble Partner Stage to add the stage to your Opening's workflow. Check out article on how to add stage here.
- When an applicant lands on Ubble Partner Stage in the application workflow, they will be automatically redirected to Ubble's web portal.
- Once the relevant information is completed on the Ubble portal, the applicant will automatically get redirected back to the Fountain's applicant portal.
Ubble Partner Stage Rule
You can create partner stage rules on applicants in the Ubble stage in the workflow editor. There are five status labels you can take action on: Valid , Invalid , Incomplete , Ongoing , and In Progress . The example status labels values are:
- Valid indicates an applicant passed the IDV screening from Ubble
- Invalid indicates an applicant failed the IDV screening
- Incomplete indicates farther review needed on the applicant to make a decision
- In Progress indicates that an applicant has started the Ubble session on the Ubble portal but hasn't completed
- Ongoing indicates that an applicant has submitted and completed all relevant info in the Ubble portal and awaiting final decision on the background screening result
A user can create a rule to move the applicant through the Fountain funnel. Below is an example of the Partner stage with rule in the Ubble partner stage:
NOTE Since fraud experts review each identity, a custom stage with rules after the Ubble stage can hold the applicant until the final result has come back. Otherwise the applicant can move on in his onboarding and you will get the final result within a few minutes (tailored to your business needs).
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