Please Note: This article speaks to deprecated Fountain functionality that will be removed in the near future. Please reach out to your CSM with any questions or concerns.

Third-Party Provider

Please note that the instructions in this article pertain to a third party provider and as such may not reflect all current settings. Should you have any questions or issues, please contact the third party provider directly.

Sterling — a leading provider of background and identity services—offers a foundation of trust and safety that spans across industries, professions, and borders. Our technology-powered services help organizations create great environments for their workers, partners, and customers. With office locations around the world, Sterling conducts more than 100 million searches annually and is trusted by over 30,000 clients globally.

Get Sterling Account

In order to enable our Sterling integration, you'll need to create an account by reaching out to Sterling team here. Already have a Sterling account? Please skip to the next section.

Set up Sterling Integration

Reach out to your CSM or support@fountain.com to enable this feature on your account. Once Sterling has been enabled for your account move to step 2.
Contact the Sterling team to request the relevant API Key and Account ID.
Copy it for use in Fountain.
Go to the Fountain page. Hover over your username on the top right, and click Integrations.
Click on Screening tab to left side. Click Connect to the right of Sterling
Enter your Sterling API Key and Account ID.
Click Save Changes, and you're done!

Add Sterling Stage to Workflow

Choose Sterling Partner Stage to add the stage to your Opening's workflow. Check out article on how to add stage here.
When an applicant lands on Sterling Partner Stage in the application workflow, they will be automatically redirected to Sterling's web portal.
Once the relevant information is completed on Sterling portal, the applicant will automatically be redirected back to the Fountain's applicant portal.

Sterling Partner Stage Rule

You can create partner stage rules on applicants in the Sterling stage in the workflow editor. There are two keys: Partner Status and Partner Score. There are few status labels you can take action on. The Keys, Status titles, and their descriptions are :

Keys	Status Title	Description
Partner Status/Label	Pending Applicant	Order is initiated or created on Sterling side. Waiting candidate to fill the form.
	Pending Vendor	Candidate submitted all required data to Sterling
	Archive, Complete, Adverse Action, Review	Action to be taken on the order
	Validation Error	Invalid data submitted when order was getting initiated. For example, invalid account credentials.
	System Error	Error occurred on Sterling side
Partner Score	Clear, Consider, Passed, Review, Level1, Level2, Level3	Order score

A user can create a rule to move the applicant through the Fountain funnel. Below is an example of a rule in the Sterling partner stage:

NOTE it is recommended to have a custom stage with rules to be setup after the Sterling stage. Since a background screening may take a day or two to complete, the custom stage with rules can hold the applicant until the final result has come back.

Sterling

What's Covered

Get Sterling Account

Set up Sterling Integration

Add Sterling Stage to Workflow

Sterling Partner Stage Rule

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