🆕 Messenger 2.0 Notifications

The Messenger screen in Fountain allows you to view, respond to, and manage SMS messages across all of your openings. To ensure you do not miss any incoming messages and to allow yourself an ample amount of time to respond to the applicant, we suggest you turn on browser notifications. This will give you a pop-up message from your web browser alerting you of a new SMS message regardless of what webpage you are on within your browser. You may also be able to receive notifications on your mobile device. 

 

What's Covered

 

Not all browsers or devices are supported. Please review the chart below to see which are and are not supported by this feature.

 

Supported Browsers and Devices

Browser Name Windows PC macOS Android iPhone or iPad
Chrome Yes Yes Yes No
Firefox Yes Yes Yes No
Safari No Yes No No
Microsoft Edge1 Yes Yes Yes No
Opera1 Yes Yes Yes No
Samsung Internet Browser1 No No Yes No
Yandex1 Yes Yes Yes No
UC Browser1 Yes No Yes No
Internet Explorer 2 No No No No
DuckDuckGo No No No No

 

 

Turning on Messenger Notifications

To turn on notifications, go to your Profile Settings:

  1. Click your initials icon in the top right corner of any Fountain screen.
  2. Click My Profile in the dropdown.
  3. Check the Enable desktop notifications for incoming messages checkbox under Notification Settings.
  4. Click Update Settings. Messenger_Notifications_1.png
  5. Navigate to the Messenger screen by clicking the talk bubble in the top right corner of any Fountain screen. This is near your initial icon.
  6. Click Allow on the Fountain Notification pop-up. Your notifications are now enabled. Messenger_Notifications_2.png

Changing Notification Settings

At some point, you may want to change your notification settings.  To unsubscribe or turn off notifications:

  1. Click the bell icon in the bottom left corner of the Messenger screen.
  2. Click Unsubscribe. You will no longer receive messenger notifications.Messenger_Notifications_7.png

To resubscribe to notifications after previously turning them off:

  1. Click the bell icon in the bottom left corner of the Messenger screen.
  2. Click Subscribe.
  3. Click Allow (if prompted). You will receive messenger notifications again. 

 

Notification Troubleshooting

A few common issues can come up around Messenger notifications. The first issue is related to your computer or mobile device notification settings not being set up correctly. You must make sure your computer notifications are enabled to receive Messenger notifications.

 

Mac Notification Settings

Messenger_Notifications_4.png

Within your computer System Preferences, on the Notifications & Focus page:

  • Confirm that the Allow Notifications toggle is turned on
  • Check that all notification boxes are checked
  • Confirm that the Show Previews dropdown is selected to always

 

Windows System Settings

Messenger_Notifications_5.png

  • Under Notifications & actions, confirm the Get notifications from apps and other senders toggle is on.

 

Mac OS Mobile Device

Messenger_Notifications_3.png

  • In the Mac OS Sidebar, confirm both the Night Shift and Do Not Disturb toggles are turned off.

 

Android Mobile Device

Messenger_Notifications_6.png

  • Under Notification Settings, confirm that both Chrome and Firefox apps have the Show notifications toggle on 

 

Issues with Permissions

The other issue you run into is related to your browser permissions if using Chrome or Safari. If you have opted in to receive notifications and have all settings enabled on your computer or mobile device but are still unable to receive the notifications, follow the steps outlined below.

 

Resetting Chrome Permissions

  1. Click the lock icon next to your Fountain URL in the Chrome browser. This will be located on the far left.
  2. Next to the Notifications permission dropdown select Ask (default). If you do not see this option it means your notifications are already set to Ask (default). Continue to step 3.
  3. Click Cookies to open Chrome's Cookies in Use page.
  4. Find and select the Fountain site. 
  5. Click Remove.
  6. Click Done.
  7. In the Reload the page dropdown, click Reload. You should now receive notifications. 

 

 

Resetting Safari Permissions

  1. Click Safari in the top left corner of your computer screen.
  2. Click Preferences in the dropdown.
  3. Click the Websites icon which is represented as a globe.
  4. Click Notifications in the General menu on the left.
  5. Select the Fountain website.
  6. Click Remove.
  7. Click the Privacy icon which is represented as a hand within a blue circle.
  8. Under Cookies and website data, click Manage Website Data.
  9. Find and select the Fountain website.
  10. Click Remove
  11. Click Done. You should now receive notifications. 

 

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