Frequently Asked Questions
Find the answers to some of the most frequently asked questions.
Sessions and Calendar
- Where do I go to change my timezone?
- How can I be notified when a session is cancelled?
- How can I exclude meetings from being set up when I have other external meetings already scheduled on my calendar?
- What time zone is used for Sessions and how do I change it?
- Why aren't my Fountain calendar sessions showing up in my Google or Outlook Calendar?
Analytics, Custom Exports, and Timestamped Exports
UTM and Conversion Tracking
- When does Fountain send emails for Posthire recollections?
- If we recollect more than one document will the worker receive more than one email?
- If a worker is deactivated in Posthire by our internal system via webhook, will they continue to receive emails?
- If a worker doesn't submit a document on time, will they continue to receive emails?
- What happens if a worker lands in Posthire with an expiration date in the past?
- What happens when I approve/reject/recollect a document in Posthire?
- See all 13 articles
- How do I update the URL of my application form?
- How do I embed the Fountain application form in my website?
- How do I edit an application form?
- Is there I way to add a video to the application form?
- How do I use the advanced setting 'Allow applicants to advance by completing an action in this stage' in Custom stages?
- Why am I seeing an error while trying to save changes to the application form?
Automated Stage Messages
- How do I disable session cancellation notifications?
- How do I disable a message in a stage?
- How do I add a follow-up message to send out x days after an applicant lands in a stage?
- How do I delay a message in a stage?
- How do I update the reminder message to be sent out x hours before a scheduled session?