Cue is available to everyone on your team at no cost for help, guidance, and support. We believe you should only pay for results—not conversations. That’s why credits are only deducted when Cue successfully completes real work on your behalf — like running an analysis, updating records, or generating a report.

Cue uses an outcome-based pricing model — you pay for what gets done, not for how long it takes or how many steps are involved.

Credits are consumed when Cue successfully completes a meaningful action — reading and analyzing your account data, creating or updating entities, running bulk operations, generating documents, and more.

A single Cue conversation can complete one or several tasks. Credits are deducted per task, once it’s done.

Credit costs by task category:

Credit packs are sold in tiers so you can match your purchase to your expected usage. Current pack sizes, per-credit rate, and total prices are shown on the purchase screen in Settings → Credit and Billing → Buy credits.

Each pack shows its credit amount, per-credit rate, and total price at the point of purchase, along with an estimate of how many Cue messages it covers. For step-by-step purchase instructions, see Set Up Cue Credit and Billing.

While Cue’s free support is available to everyone, the consumption of credits and the management of billing are governed by specific permissions. To configure these settings, navigate to Settings → Roles & Permissions and follow the same process used for other Fountain permissions.

Credit and billing settings live in Settings → Credit and Billing, organized into four pages:

For step-by-step instructions on purchasing credits, setting up auto-recharge, configuring overages, and managing notifications, see Manage Cue Credit and Billing.

Every Cue outcome is logged, so you can always see what Cue did and what it cost. Each entry records the outcome category, a plain-language description of the work, who ran it, when, and how many credits it consumed.

Two views cover this: Credits usage on the Overview page for the detailed record, and the Credit audit log page for a condensed trail filterable by user and date. See Manage Cue Credit and Billing for how to read and filter them.

Cue runs in Light version when no credits are available to spend — either because your balance is exhausted and billing overages are off or your overage limit is reached, or because your role is configured not to consume credits. In this state Cue answers questions but does not take action. A Light version badge appears at the top of the Cue workspace.

You can still ask Cue about how Fountain works, what a metric means, or how to complete a task. If you ask it to perform an action, it declines, explains that the action requires available credits, and provides manual steps so you can complete the task yourself.

To restore full Cue functionality, add credits from Settings → Credit and Billing → Buy credits. See Manage Cue Credit and Billing for the purchase steps.

For questions not covered here, contact Fountain Support or the Customer Success team.