Manage your Cue credit balance, purchase credits, configure billing settings, and monitor usage from Credit and Billing in Fountain Settings.
For an overview of how Cue credits work, see How Cue Credits & Billing Works.
Access Credit and Billing
To open Credit and Billing, navigate to Settings → Credit and Billing. Access is controlled by the credit and billing permissions described in How Cue Credits & Billing Works.
The area is organized into four pages, listed in the left sidebar:
Page | What it covers |
Overview | Current balance, credit purchases, auto-recharge, overage settings, billing notifications, invoices, and credit usage |
Cue Analytics | Usage trends, time saved, and how your team uses Cue |
Credit audit log | A filterable audit trail of every credit-consuming action |
Buy credits | Credit pack selection and purchase |
View Your Current Balance
Your Current balance appears at the top of the Overview page. Credits are tracked at the account level and apply to Fountain AI products that use credits, including Cue.
If your account has used more credits than it holds, an Overage figure appears alongside the balance showing how many credits you are over, and a banner appears at the top of the page: "Your account has a credit overage. All services remain available. Please contact our team to review and settle the balance."
Purchase Credits
To add credits, go to Buy credits in the left sidebar, or scroll to the credit packs on the Overview page. Both show the same options.
Three standard packs are available: Starter, Professional, and Business. Each card shows the pack's credit amount, total price, per-credit rate, and an estimate of how many Cue messages it covers. Select Purchase on the pack you want.
Screenshots May Not Reflect Current Pricing: Pack sizes and prices shown in screenshots may change. The purchase screen always reflects current pricing.
For larger volumes, select Contact sales in the Save with a custom plan panel to arrange personalized pricing, volume discounts, and annual billing.
Credit packs are purchased with a credit or debit card. Save a card to your account for one-click purchases and to enable auto-recharge.
Set Up Auto Recharge
Auto-recharge automatically purchases a credit pack when your balance drops below a threshold you define, so paid AI features continue without manual top-ups.
To configure auto recharge:
In the Never run out of credits section on the Overview page, turn on the Auto recharge credits toggle.
Select the credit pack to purchase when the threshold is reached.
Set the credit balance threshold that triggers the recharge.
Set a monthly cap in the Don't autocharge more than field to limit the maximum credits purchased per month.
Select Save auto recharge.
Allow Billing Overages
When enabled, your account can continue using paid features after your credit balance reaches zero, up to a maximum overage limit.
Allow usage beyond your credit balance is enabled by default with a maximum overage limit of 2,000 credits. To adjust the overage limit, enter a new value in the Maximum overage limit field and select Save. To disable overages entirely, turn off the Allow usage beyond your credit balance toggle and select Save.
Overages Add to Your Bill
Credits used beyond your balance are charged at the standard credit rate, up to your maximum overage limit. Monitor your usage regularly to avoid unexpected charges.
Set Up Billing Notifications
Billing notifications send email alerts to specified addresses when important credit and billing activity occurs.
Two notification types are available:
Credits balance drops under threshold — Enter one or more email addresses and set a credit threshold. A notification is sent when your balance falls below that amount.
New credits purchased — Enter one or more email addresses to receive a confirmation whenever credits are purchased.
To configure either notification, type an email address in the relevant field and press Enter, then click Save.
Monitor Credit Usage
The Credits usage section at the bottom of the Overview page shows a log of credit activity across your account:
Action — the outcome category, such as Document Generated
Trigger — a plain-language description of what Cue did and why
User — who ran it
Date — when it ran
Type — whether the entry is a debit or a credit
Credits used — the number of credits, shown as a negative figure for debits
Narrow the results using the Search event box, the All users menu, and the All types menu. Select Refresh to load the latest activity.
Use this log to forecast when you'll need more credits, identify usage spikes, and validate adoption of Cue across your team.
View the Credit Audit Log
The Credit audit log page gives a condensed audit trail of every credit-consuming action across your workspace, by user and date. Each entry lists a Time stamp, User, Action, and Credit used.
Filter the log by User and by date range using the menus above the table.
Use the audit log when you need a clean record of who consumed credits and when. Use Credits usage on the Overview page when you need the full description of what Cue actually did.
Request a Refund
If a credit charge looks incorrect, you can request a refund from the Credits usage table:
Go to Settings → Credit and Billing → Overview and scroll to Credits usage
Find the charge you want to review
Select the ⋯ menu on that row
Select Request refund
In the Request a refund window, review the Charge details panel — it shows the action, the number of credits deducted, and a description of what Cue did
Enter your reason in Reason for refund request, describing why the charge should be reviewed — for example a system error or a duplicate action
Select Submit refund request
Access Invoices
The Credit card invoices section shows charges made to your saved credit card. Select Refresh to load the latest invoices.
Invoice Billing for Custom Plans
Credit packs arranged through a custom plan are billed by invoice and appear on your regular Fountain invoice rather than in the Credit card invoices section.
Review Cue Analytics
The Cue Analytics page shows the value Cue brings your team and tracks usage and credits over time.
Summary Metrics
Four figures appear at the top of the page:
Credits used — total credits consumed in the period
Cue users — how many people used Cue
Messages — total messages sent to Cue
Hours saved — estimated time saved, based on average task time savings
Cue ROI
The Cue ROI chart plots usage over time. Switch between Free credits spent and Hours saved using the toggle above the chart.
Hours Saved Is an Estimate
The figure is based on average task time savings rather than measurement of your own team. For a personalized ROI estimate, select Contact Sales.
Cue Team Leaderboard
The Cue team leaderboard breaks activity down by person, showing Message volumes, Actions completed, Hours saved, and Credits used for each user.
Usage and Volume
Cue usage & volume charts Cue users and messages over time, so you can see whether adoption is growing.
Most Common Tasks and Actions
Most Common tasks shows the mix of task types your team runs. Most common Cue actions lists each action with its Number of events, share of total actions, Credits used, and Time saved — useful for seeing where credits go and which outcomes deliver the most value.