When an applicant doesn't perform the action of the stage by a certain amount of time, you can automatically move the applicant to another stage, such as Reject or On Hold.
To add an Idle Move Rule, follow these steps.
- Navigate to your workflow, and select the stage you want to implement an Idle Move Rule.
- Select Add Idle Move Rule.
- Enter the number of days they need to be idle before the move occurs, then choose the stage to move the applicant into after the idle days occur. Finally, select the Unresponsive reason within the dropdown.
- Click Save Changes in the top right corner.
Note
For Scheduler stages, once the applicant selects a slot on the calendar, they will have completed the action of that stage and will not be considered idle. Therefore, the idle move rules will not apply to these applicants.
Existing Applicants Idle Time
Adding or Updating an Idle Move Rule to a stage with applicants already in it WILL move them if they retroactively meet the trigger rule.
Example #1: Assume we have two applicants, A and B. A has been idle for 5 days and B has been idle for 1 day. We create an Idle Move Rule that moves applicants after 2 idle days.
- Applicant A will be moved immediately to the defined stage.
- Applicant B will be moved the next day to the defined stage.
Example #2: Assume we have two applicants, A and B. A has been idle for 2 days and B has been idle for 4 days. We update an Idle Move Rule from 5 days to 3 days.
- Applicant A will be moved the next day to the defined stage.
- Applicant B will be moved the immediately to the defined stage.
Best Practice
We recommend you to send follow-up messages to idle applicants before you move them to a different stage. The follow-up messages triggers work differently from the Move Rule triggers. Please refer to the article for more information.
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