The conversation log lists every question applicants ask your Candidate AI Agent and the answer it gave, across all applicants. Use it to find wrong or missing answers and fix them in the agent's knowledge base.
Open the Conversation Log
Click your initials in the top right of any Fountain screen.
Click Company Settings.
Click Candidate AI Agent on the left.
Click ⋯ next to the agent, then click View conversations.
The log shows one row per applicant question, newest first, in four columns: Applicant (with the Opening), Applicant asked, CAI answered and Date (with the channel, such as Web chat or SMS). When CAI showed Openings in its answer, they appear above the answer under Openings shown. Rows load 50 at a time; click Load more to see the next 50.
View conversations is available on active and draft agents. An agent that hasn't had applicant conversations yet shows an empty log.
Filter Conversations
Use the filters above the list to narrow it down:
Date range: Last 30 days by default, or choose your own dates, up to 90 days.
All openings: choose one Opening.
All channels: choose one channel, such as Web chat or SMS.
Thumbs down: show only answers an applicant rated poorly. Matching answers carry a Thumbs down tag.
Knowledge gap: show only questions CAI didn't have the information to answer. Matching answers carry a Knowledge gap tag.
When no conversations match your filters, the list reads "No conversations match these filters". Click Clear filters to start over. At the end of the list, "No older conversations in this period." means you've seen every match in the date range.
Knowledge Gap Flags Cover English Conversations
Knowledge gap flags apply to English conversations only, and conversations from before knowledge gap detection was turned on for your account are not flagged. The thumbs-down filter and the other filters work on every conversation.
Read a Full Conversation
Click a row to open the full conversation in the Transcript panel, with that question highlighted. Click Open applicant to go to the applicant's profile.
Fix an Answer in the Knowledge Base
Click Edit knowledge base on a row, or at the bottom of the Transcript panel, to open that agent's knowledge base and correct the information CAI used.
For how to update topics and files, see Build Your CAI Knowledge Base.
Limits
The log doesn't rank top or unanswered questions, and it doesn't export conversations.
Each conversation stays with the agent that started it. Deleting an agent deletes its conversation log.