The Message Center in Fountain allows you to view, respond to, and manage SMS messages across all of your openings. To ensure you do not miss any incoming messages and to allow yourself an ample amount of time to respond to the applicant, we suggest you turn on browser notifications. This will give you a pop-up message from your web browser alerting you of a new SMS message regardless of what webpage you are on within your browser. You may also be able to receive notifications on your mobile device.
Not all browsers or devices are supported. Please review the chart below to see which are and are not supported by this feature.
Supported Browsers and Devices
Browser Name | Windows PC | macOS | Android | iPhone or iPad |
Chrome | Yes | Yes | Yes | No |
Firefox | Yes | Yes | Yes | No |
Safari | No | Yes | No | No |
Microsoft Edge1 | Yes | Yes | Yes | No |
Opera1 | Yes | Yes | Yes | No |
Samsung Internet Browser1 | No | No | Yes | No |
Yandex1 | Yes | Yes | Yes | No |
UC Browser1 | Yes | No | Yes | No |
Internet Explorer 2 | No | No | No | No |
DuckDuckGo | No | No | No | No |
Turning on Message Center Notifications
To turn on notifications, go to your Profile Settings:
Click your initials icon in the top right corner of any Fountain screen.
Click My Profile in the dropdown.
Check the Enable desktop notifications for incoming messages checkbox under Notification Settings.
Click Update Settings.
Navigate to the Message Center by clicking the talk bubble in the top right corner of any Fountain screen. This is near your initial icon.
Click Allow on the Fountain Notification pop-up. Your notifications are now enabled.
Changing Notification Settings
At some point, you may want to change your notification settings. To unsubscribe or turn off notifications:
Click the bell icon in the bottom left corner of the Message Center.
Click Unsubscribe. You will no longer receive Message Center notifications.
To resubscribe to notifications after previously turning them off:
Click the bell icon in the bottom left corner of the Message Center.
Click Subscribe.
Click Allow (if prompted). You will receive Message Center notifications again.
Important Note
If pop-ups are not visible, please check your browser pop up settings and any third-party ad blocker settings.
Notification Troubleshooting
A few common issues can come up around Message Center notifications. The first issue is related to your computer or mobile device notification settings not being set up correctly. You must make sure your computer notifications are enabled to receive Message Center notifications.
Mac Notification Settings
Within your computer System Preferences, on the Notifications & Focus page:
Confirm that the Allow Notifications toggle is turned on
Check that all notification boxes are checked
Confirm that the Show Previews dropdown is selected to always
Windows System Settings
Under Notifications & actions, confirm the Get notifications from apps and other senders toggle is on.
Mac OS Mobile Device
In the Mac OS Sidebar, confirm both the Night Shift and Do Not Disturb toggles are turned off.
Android Mobile Device
Under Notification Settings, confirm that both Chrome and Firefox apps have the Show notifications toggle on
Issues with Permissions
The other issue you may encounter is related to your browser permissions if using Chrome or Safari. If you have opted in to receive notifications and have all settings enabled on your computer or mobile device but are still unable to receive the notifications, follow the steps outlined below.
Resetting Chrome Permissions
Click the lock icon next to your Fountain URL in the Chrome browser. This will be located on the far left.
Next to the Notifications permission dropdown select Ask (default). If you do not see this option it means your notifications are already set to Ask (default). Continue to step 3.
Click Cookies to open Chrome's Cookies in Use page.
Find and select the Fountain site.
Click Remove.
Click Done.
In the Reload the page dropdown, click Reload. You should now receive notifications.
Resetting Safari Permissions
Click Safari in the top left corner of your computer screen.
Click Settings in the dropdown.
Click the Websites icon which is represented as a globe.
Click Notifications in the General menu on the left.
Select the Fountain website.
Click Remove.
Click the Privacy icon which is represented as a hand within a blue circle.
Under Cookies and website data, click Manage Website Data.
Find and select the Fountain website.
Click Remove.
Click Done. You should now receive notifications.