To comply with consumer protection regulations on SMS and emails, applicants can unsubscribe and resubscribe from SMS or email from your company at any time by texting "STOP" or clicking on the "unsubscribe" button in the emails.
On the Applicant Table or Universal Applicant View you'll see the error envelope icon next to applicants who have unsubscribed from email and the following if the applicant has unsubscribed from SMS.
When an applicant unsubscribes from SMS, they are given a confirmation text message and can resubscribe to SMS by replying 'START', 'UNSTOP', 'JOIN', 'BEGIN', or 'RESUME' to the most recent SMS conversation with Fountain, to which they responded 'STOP.'
If an applicant would like to be resubscribed to email messages, the applicant should locate the email from which they unsubscribed and click the unsubscribe link once more to update their communication preferences.
Messages sent from a sender name rather than a phone number include a short opt-out link instead of STOP instructions. An applicant who opts out through that link can't resubscribe on their own. Learn more in Application Form Consent Options.
Record an Opt-Out for an Applicant
When an applicant tells your team they no longer want a type of message, record it on their profile so Fountain stops sending it. Your team can turn a preference off, but not back on.
On the Applicants page, click the ⋯ menu at the start of the applicant's row, then click Edit Applicant.
Under Communication Preferences, uncheck each type of message the applicant opted out of: Email, Marketing texts, Transactional texts, Marketing calls or Transactional calls. A checked box means the applicant is opted in.
Click Save. Updated info successfully appears.
All automated Hire messages count as transactional. Unchecking Transactional texts stops texts to the applicant.
Opt an Applicant Back In
Once a box is unchecked, your team can't select it again. To resubscribe, the applicant follows the steps at the top of this article. If the applicant has no text to reply to, contact Fountain Support with the applicant's request to opt back in.