These communications are sent internally by your company and do not include Fountain-led implementation calls.

Sent after the contract is signed to the leadership team and stakeholders.

Introduce the change to the executive leadership team and all other stakeholders to share the vision and benefits of Fountain. The presentation should detail the need for the software, expected benefits, costs, and projected ROI.

Sent to all impacted individuals at the company as soon as possible.

Announce the transition to using Fountain and outline a few ways Fountain can solve current challenges and prepare your company for future success.

Sent to executive leadership.

Provide updates on implementation progress, key achievements, challenges faced, and support needed. Fountain suggests sending these in conjunction with Fountain Project Asana tasks.

Sent to all impacted locations for soft launch (if applicable).

Inform impacted users, based on the previously selected soft launch locations, about the date of the soft launch deployment.

Sent to executive leadership once the soft launch ends (if applicable).

Detail the successes and lessons learned from the soft launch.

Sent bi-weekly to all impacted users.

Share newsletters or emails about progress, roles and responsibilities, and key dates. List the main responsibilities of each user group in the new system and advertise upcoming training.

Sent 2-3 weeks prior to launch.

Remind end users of training due dates and your company’s current system migration and cut-off date to ensure end users complete the required training courses.

Sent after training to testing groups.

Include information on how to access the Fountain test environment, steps required to complete testing, and timeline expectations.

Sent during training.

Include additional training resources (Fountain Learning Center and Help Center), as well as information on how to sign up for Office Hours support calls hosted by the Fountain Implementation Team.

Sent during training.

Remind end users of training due dates and your company’s current system migration and cut-off date to ensure end users complete the required training courses. Send reminders at these points:

Sent one day before and then again on launch date.

Inform users about the date of full software deployment.

Sent during the week after launch.

Inform users that the new process and technology are live. Include dates and sign-up instructions for any Q&A or Office Hours calls.

Sent bi-weekly after the Post-Go Live Follow-Up.

Include common FAQs that have been compiled throughout the training weeks. You can also include a link to an optional feedback survey.

Sent to the leadership team and stakeholders 3 months post-implementation.

Detail the results of the launch, feedback, and areas of improvement goals.

For questions about this timeline, reach out to your Fountain Customer Success contact.