A Fountain launch changes how your administrators, recruiters and hiring managers work every day. These best practices help you lead that change across your first three months: manage resistance, plan your milestones, measure results, reduce risk and celebrate the launch.
Resistance Management
Use surveys and feedback tools to identify areas of resistance or concerns.
Address concerns by scheduling regular Q&A sessions, one-on-ones, or small group meetings.
Showcase the benefits of using Fountain by sharing success stories, improvements in the recruitment process, and positive testimonials.
Create dedicated channels like a hotline or email where end users can ask questions or provide feedback about the new technology.
Timeline & Milestones
Month 1: Project kickoff, reviewing business processes, building workflows, stakeholder communication, and self-paced Administrator training.
Month 2: Soft launch for a select group, feedback collection, and adjustments. Completion of self-paced Hiring Manager and Analyst training.
Month 3: Full software deployment and ongoing training, including scheduled Q&A calls and support.
Monitoring & Evaluation
Monitor key performance indicators (KPIs) such as time-to-hire, quality of hire, and user satisfaction.
Close the feedback loop by hosting monthly feedback sessions with end users.
Adjust and iterate on your recruitment process based on feedback and KPIs. Use these to modify your workflows in process or provide additional training.
Risk & Mitigation
Ensure the software complies with GDPR or relevant data protection standards. Collaborate closely with your IT department prior to launch.
Test integrations thoroughly during the soft launch phase to ensure they are working correctly and are secure, if applicable. Additionally, test all available application scenarios for recruiters and applicants.
Engage with resisting employees, understand their concerns, and tailor training to further support them.
Celebrate Success
Celebrate the full deployment of the software. This is an exciting step towards a better recruiting process! If possible, involve your company's CEO or leadership team by recording and distributing a video with their endorsement.
Recognize the efforts of teams and individuals who played pivotal roles in the implementation process.
Communicate Openly Throughout
In all communications, it is essential to be transparent, open to feedback, and quick in addressing any concerns raised. The use of varied formats, like emails, workshops, video briefings, and face-to-face meetings, ensures that all stakeholders remain engaged and informed throughout the process.