Cue is Fountain's AI agent. It is a conversational interface built directly into the platform that lets you set up, understand, and execute work across all Fountain products without navigating settings, dashboards, or multi-step workflows.
Instead of clicking through menus, describe what you want to accomplish. Cue translates your intent into action, operating within your existing permissions and governance controls at every step.
Cue is accessible from the top of the left navigation in Fountain, where you can start a new chat, return to a past conversation, or use the Setup assistant to configure your account.
What Cue Can Do
Cue handles four categories of work across the Fountain platform:
Ask questions and get answers
Ask Cue to explain metrics, define terminology, walk you through a process, or troubleshoot a configuration issue. Cue answers without modifying any data.
Configure products and workflows
Cue guides you through setup decisions in plain language, suggests smart defaults based on your context, and checks prerequisites before any changes are made. It works across Hire, Hire Go, Shift, Source, Onboard, I-9 Center, Compliance, Pool, and Referrals.
Execute day-to-day operations
Cue finds the right records (openings, applicants, shifts) based on your intent and applies changes safely, including bulk actions. Moving applicants, sending messages, assigning shifts, and updating settings are all within reach from a single prompt.
Diagnose performance and surface recommendations
Cue answers performance questions with context, explains what changed and why, identifies bottlenecks, and connects its findings to actions it can take on your behalf.
How Cue Works
Every interaction follows the same four steps:
You state the objective. Describe what you want to accomplish in plain language.
Cue proposes a plan. For analytical questions, this is a decision-ready recommendation. For operational tasks, this is a preview of the changes it will make.
You approve or adjust. Review the plan, edit it conversationally, or ask Cue to take a different approach before anything is executed.
Cue executes and summarizes. Changes are applied, and Cue provides a summary of what was done. All outcomes are logged.
▶ Watch it happen in 30 seconds:
What Cue Knows About You
Cue's responses are scoped to your role, permissions, current product context, and the locations and openings you manage. Every recommendation is specific to your account. Cue cannot take actions that exceed your permissions. If you can't do something elsewhere in Fountain, Cue can't do it on your behalf either.
Cue Access and Credits
Cue is included in Fountain products and is accessible to all customers. Asking questions and getting guidance is always free. When Cue completes more substantive work, such as executing operations, running analyses, or configuring products, it draws on a credit balance. Credit usage varies based on the level of the outcome. Contact your Fountain representative for more information.
Cue Permissions
Two types of permissions determine what a user can do with Cue:
Cue-specific permissions — control access to Cue's own features, such as viewing settings and logs, consuming credits, or sending emails through Cue.
Product permissions — Cue can only take actions a user is already permitted to take elsewhere in Fountain. If a user doesn't have a given permission in a product, Cue can't perform that action for them either.
Permissions Carry Over From Fountain
Cue never grants access beyond what a user's existing product permissions already allow.
Cue-specific permissions:
Can view settings and logs — Grants access to view settings and execution logs of AI agents.
Can consume credits — User can use all Cue features and consume account credits.
Can send Fountain emails — Allows sending LLM-composed emails via Fountain's internal email system ([email protected]) to specified recipients.
Product permissions work the same way as everywhere else in Fountain. For example, a user needs the Can access analytics permission to ask Cue for analytics-driven insights, and the Can edit openings permission to ask Cue to edit an opening.
All three Cue-specific permissions are enabled by default for Admin roles. For more information on configuring permissions, see User Management: Roles and Permissions.