The Settings screen in Fountain houses most of the settings that are relevant to your company's account and your workers.

To access the Settings screen, click your company logo in the bottom left corner and then Settings.

Use the Search settings bar in the top right to quickly find a specific setting.

Use the Company & EINs settings page to view and configure settings related to your company.

Includes all basic information for your company, including your company's name/legal name, address, and logo. Support Email and Default Support Phone fields can be set with the best points of contact for if your workers need support.

If your company uses I-9 Center functionality, this is where EINs will be set up for your account. EINs can be linked to individual workers, either manually in their worker profile or automatically based on the value(s) of a worker property.

If your company is also a Fountain Hire customer, this section is where the Fountain team will help connect that account to the greater Fountain platform account. Customers should not adjust these settings.

The Messaging settings page is where you configure how emails, texts, and internal messages are sent to workers, including sender emails, phone numbers, and external messaging platforms.

Enable or disable the ability to send workers direct emails. If enabled, you can also choose the default email address from which communications to workers will be sent. If email communications are toggled off, then all communication via that method will be disabled across all Fountain products.

Enable or disable the ability to send workers direct text messages. If enabled, you can also choose the default phone number from which text communications with workers will be sent. If SMS communications are toggled off, then all communication via that method will be disabled across all Fountain products.

If your account is linked to a Fountain Hire, Hire Go, or Workday account, turning these toggles on will enable shortcut buttons to the other systems so that messaging can be sent from the other system.

For Fountain Hire, the link is visible in the I-9 Center through the More Actions button via the Applicant Profile link, which brings the user to that worker's Hire Applicant Profile. You can also use the Message in Hire link via a specific Onboard Flow page.

For workers who need to be messaged from Hire Go, this will show as a Message in Hire Go link, which is only available through a specific Onboard flow page. This will bring the user to the Hire Go Applicant Profile Message tab.

The Tags page, also known as the Tag Manager, allows users to manage tags that can be added to workers' I-9, W-4, and Onboard profiles. You can take the following actions:

The Data Warehouse Connection settings page is where you can configure your data warehouse connection settings to enable data synchronization across Fountain products with your own data warehouse.

The Brands settings page is where you can manage brands and customize colors, logos, and content for the worker portal and message templates.

The Users settings page is where you will add new users to your company's Fountain account and manage their access.

Click +Add User in the top right corner, type the email address, select the user role, and click Invite. This will send the user an email with a link where they will enter their first and last name and set up a password for their account (if your company is using passwords for login).

Click the 3 dots button (More Actions) to the right of any user's name to access management options. Available actions depend on the user's current status and your permissions:

Remove — Removes the user from the platform entirely, revoking all access to Fountain.

Manage locations — Adjust which locations the user can access based on their role type. Note: Some roles are non-location restricted, meaning location assignments won't impact their access. Learn more about platform roles and permissions in this article.

Manage security groups — Used by the Fountain team to map user access between Fountain Hire and Worker Experience products. If you need to update a user's Security Groups, contact your Fountain Customer Success representative or [email protected].

Send password reset email — Sends the user an email with a link to reset their password. Available when a user has forgotten their password or is locked out.

Unlock — Unlocks a user account that has been locked due to inactivity or security policy. Only visible when a user's account is in a locked state.

Impersonate — Allows administrators to log in to the platform as this user to troubleshoot issues or verify their experience. Use with caution, as you'll have full access to what the user can see and do.

Logout from all devices — Forces the user to log out from all active sessions across all devices. For API users, an additional option Invalidate OAuth tokens may also appear, which revokes all active API access tokens.

Resend invitation — Sends the invitation email again to users who haven't yet accepted their initial invitation. Only visible for users with a "Pending" status.

The Access & Security settings page is where you can secure user signup (open sign-up, domain filtering) and sign-in (SSO, 2FA, password rules) and manage SCIM provisioning. It has five options that can be enabled:

This option allows users to authenticate once and access Fountain using a single set of credentials, streamlining the login process and improving user experience. You can set up SSO for your users when accessing the Employer Dashboard, for workers when accessing their Worker Portal, or both. Click the Start button for the appropriate section to enable it via a toggle.

Use this section to connect Fountain with an identity provider such as Microsoft Entra or Okta for automated user provisioning and deprovisioning. When SCIM is enabled, user profile attributes are managed by your identity provider. Editing these attributes directly in Fountain will be disabled.

Click Setup SCIM and then enable via the toggle.

Turning on this toggle will add an extra layer of security when users log in to Fountain. Users will link their Fountain account to a two-factor authentication (2FA) system, such as Authy or Google Authenticator. They will then be required to provide a 6-digit code anytime they access Fountain.

Use this section to set up user password requirements. You can set a minimum length for the password and/or how many days the user has until the password expires. You can also adjust the inactivity lock period.

This toggle, which is disabled by default, allows people with an email address in a given domain to sign up for the Fountain platform through an open signup link. To use this feature:

The Roles & Permissions settings page is where you define what users can view or edit across Fountain products.

Security Groups are used by the Fountain team to map user roles in the Hire product to the appropriate roles in other Fountain products, ensuring users see the correct information in all products.

The Jobs settings page lists all roles that workers are connected to in Fountain.

The Job Attributes settings page is where you can define and manage attributes specific to your jobs, used for filtering, automation, and reporting.

The Worker Access, Permissions and Privacy settings page is where you can control how workers sign in, what they can update in their profile, and which data are protected.

Choose how workers can access the portal. You must enable at least one method. If both are enabled, workers can choose their preferred option.

By default, workers must log in using email or SMS, but you can require workers to sign in using your company's SSO provider instead.

This section gives workers the ability to edit fields in their Worker Profile. You can select from the following fields that a worker can edit: First name, Last name, Personal email, Personal phone number, and the option to allow workers to opt out of SMS notifications.

This section allows you to mask sensitive information from users who do not have permission to view protected data. You can choose to mask: SSN, Date of birth, EIN (Employer Identification Number), and Hourly pay rate.

The Worker Attributes settings page is where you can manage your workers' attributes and connect your Fountain Hire account to sync applicant and worker data. Worker Attributes are custom values that can be assigned to your workers and help organize your employee population.

The Workers Matching & Rehire settings page is where you can set rules for matching new workers with existing worker profiles to avoid duplicates and support rehires. There are three setting options:

These keys allow you to choose specific worker details for verifying potential duplicates within the system. You may select one or combine multiple options. Once configured, any newly created or imported worker profiles that match the criteria will trigger an error indicating that the user already exists in your account.

Turning on this toggle will automatically change the worker's status to prehire if they were previously terminated and have been re-added to your account.

Use this section to hide the value of the following attributes from your users: SSN, Date of birth, EIN (Employer Identification Number), and Hourly pay rate.

The Segments settings page is where you can create and manage dynamic worker groups defined by filter criteria. Segments can be assigned to onboarding flows, compliance requirements, and referral campaigns to target tasks based on your worker populations.

Learn about this Settings page by reading this article.

The Locations settings page lists all locations that workers are connected to in Fountain. From this page you can search, filter, import, and add locations.

To add a new location, click Add location in the top right corner. The following fields are available:

Click Save when finished.

To manage location attributes directly from this page, click Manage attributes. To add multiple locations at once, click Import.

The Location Attributes settings page is where you can define and manage attributes specific to each location, such as region or site type.

To add a new attribute, click Add attribute in the top right corner. In the Add Attribute modal, complete the following fields:

Click Add to save the attribute. To edit or delete an existing attribute, click the 3 dots More Actions button on the attribute row.

The Location Groups settings page gives you the ability to view, edit, create, and delete Location Groups. Location Groups are a collection of multiple locations and can be used to streamline the process of assigning roles and permissions by selecting a group of locations rather than selecting individual locations one by one.

To add a new location group, click Add location group in the top right corner. Enter a name and optional description for the group. To manage location group attributes directly from this page, click Manage attributes. To add multiple location groups at once, click Import.

Once a Location Group has been created, you may add or remove locations from it as needed.

Learn more about location groups by reading this article.

The Location Group Attributes settings page is where you can define and manage attributes tied to your location groups for analytics and automation.

To add a new attribute, click Add attribute in the top right corner. In the Add Attribute modal, complete the following fields:

Click Add to save the attribute. To edit or delete an existing attribute, click the 3 dots More Actions button on the attribute row.

The Triggers settings page is where you set up triggers to be used across your Fountain products. Triggers define reusable logic based on worker or system activity, used across all the apps.

The Automations settings page brings you to the Fountain Automation Center, which allows you to build custom workflows to automate actions based on specific triggers or filters.

The Hire Connector settings page is used by the Fountain team to connect your Fountain Hire account to the general Fountain platform. Customers should not use this page.

The Integrations & API Keys settings page is where you can set up and manage integrations with external systems and their associated API keys.

The page displays a table of all configured integrations with their name, assigned role, and last active date. To add a new integration, click Add integration and provide a name and role for the integration's API keys.

To manage an existing integration, click the 3 dots button to the right of its name. Available actions include: Remove, Manage locations, Manage security groups, Invalidate OAuth tokens, and Manage API keys.

The Hire Partner v1 settings page is used by the Fountain team to move Hire data into the general Fountain platform. Customers should not use this page.

The Onboard settings page allows you to set up background check providers, TIN check providers, or universal task integrations.

The I-9 Center settings page is where you can manage your I-9 and W-4 setup, including providers, data imports, E-Verify rules, reverification, and worker notifications.

The Referrals settings page is where you can make changes to your General Referrals Program, including brand-specific referrals and configuring retention metrics.

The Pool settings page is where you can make changes to Pool settings, including talent eligibility, match score, and ineligible talent.

The Fountain Cue settings page is where you can manage Cue's AI settings and review logs. Cue is Fountain's built-in AI assistant that helps you work faster across the platform — from bulk actions and smart suggestions to automation and real-time insights — all tailored to your rules, roles, and workflows.

The Cue Settings tab allows you to enable or disable Cue on a per-product basis. Toggle Enable on or off for each product to control where Cue is available in your account.