Fountain knows just how challenging frontline hiring can be, especially when hiring managers are frontline workers themselves. Hire Go is an all-new app, built specifically for frontline Hiring Managers responsible for juggling dozens of operational responsibilities in addition to hiring new team members. Hire Go helps companies meet their hiring goals faster while massively dropping the burden on corporate HR teams.
With Hire Go, frontline Hiring Managers get access to just the hiring tasks they’re responsible for, while the centralized HR and recruiting teams can continue to configure and oversee hiring plans from the Fountain Hire platform. With Hire Go, empower your frontline Hiring Managers to own their hiring needs!
With Hire Go you can:
Create new Openings in seconds from your phone, tablet, or computer using a simple, AI-powered chatbot
Set and manage your recurring interview availability, allowing candidates to automatically book time with you
Coordinate and communicate directly with candidates via SMS
Review and approve candidates
All without ever needing to log in to the Fountain Hire platform! Watch the video below to learn more:
Considerations
If you are interested in using Hire Go on your account, please consider the following:
If your company has a centralized HR team AND frontline Hiring Managers, you should absolutely have your Hiring Managers use Hire Go while your HR team uses the traditional Fountain Hire platform. Cut out the unnecessary complexity of Fountain Hire and give your Hiring Managers what they need; a simple system that allows them to hire fast!
In order to use Hire Go, your hiring workflows must be compliant and pre-vetted by the Fountain team. Ultra-complex workflows that require frequent updates or workflows that include multiple scheduler stages may not be a good fit with Hire Go at this time.
If your company is also looking for sourcing and hiring help, the Fountain team can provide these services in addition to the Hire Go app. Contact your Fountain Customer Success contact or review the Assist Fountain website for more information.
If your business model includes franchisees that each want to opt in to and pay for simple hiring tools but also require flexibility when configuring their hiring workflows, the Hire Go app may not be a good solution at this time. We suggest utilizing the traditional Fountain Hire platform for these business models. However, look out for enhancements around this topic soon!
Interested in adding Hire Go for your frontline Hiring Managers? Contact your Fountain Customer Support contact and review the Fountain Hire Go Account Administrators Help Center article.
Logging In
Once users are invited to Hire Go via email, they can log in on any device including mobile via a web browser. Users will log in via email. To log in, follow the steps below:
Open your web browser and navigate to Go.Fountain.com/yourcompanysname. Log in with your email.
The first time you log in, you will be asked to confirm your timezone and provide your availability for interviews. Use the toggles to select which days you are available. Type in the boxes to find the start and end times for your availability.
When candidates are approved to enter the interview stage, they are prompted to choose a time slot for an interview with the Hiring Manager. The availability you set here dictates the time windows candidates will see as options. For instance, if you choose “Mondays from 9-9:30 am”, candidates will ONLY be able to schedule interviews with you during that half hour.
Fountain suggests choosing time windows that you’ll be consistently able to maintain each week (e.g. “Wednesdays & Thursdays from 9 am-1 pm”) so you can organize your schedule around those hiring times.
You can change your availability later via the Availability screen.
Click Continue.
After clicking Continue, you will be brought to the Hire Go Home screen where you can quickly review interviews that day or any action items.
Creating Openings
Creating new Openings in Hire Go is easy!
On the Home page of Hire Go, click the Start Hiring in the top right corner.
Next, click the position box for the type of position you need to hire for.
Answer the AI assistant prompts. The Fountain team will collaborate with your company’s administrators to help customize the prompts based on the needs of your company.
When answering the questions, remember you can be conversational. Don’t worry about misspellings, abbreviations, or making mistakes. You can always ask the assistant to make changes before submitting.
At the end of the questions, you will be asked to review the collected information before clicking Approve and Start Hiring. Once the request is submitted, the Opening will be created candidates will begin applying for the Opening.
Actioning Applicants
To screen, interview, and action candidates, follow the steps below:
Click the hamburger icon in the top left corner, then click Openings in the dropdown. Click the name of the Opening to open the details for that Opening. You can also use the filter button to search for specific Openings based on specific criteria.
The Overview page will show information on the Opening's Hiring Goals and any required actions for the Hiring Manager or user recruiter listed in chronological order based on the stages in the hiring workflow. Any interviews scheduled for today will also be listed on this screen. Click on an action item box to see the applicants within that stage and complete the required actions such as Approving the applicant. To review the applicant’s details such as their answers to screening questions, click their name to open their profile.
The Applicants page will show all active applicants within that Opening regardless of their progress or stage. If the applicant is waiting on action from a Hiring Manager or user, this will be indicated by their name.
Click on an applicant's name to open their profile. Within their profile, you can review their contact information, answers to application questions, leave an internal note, and send the candidate an SMS message. Please note, Whatsapp and email communication are not supported at this time.
The Interviews page will show all past, scheduled today, and upcoming interviews. Click on an Interview box to review the applicant's information prior to the interview. Click the applicant's email or phone to directly connect with them.
Clicking on a scheduled interview box will bring you to the Applicant’s Profile where you can reschedule the interview, mark attendance, approve, or reject the candidate. Please note, you must mark attendance before approving or rejecting the candidate.
The Settingswill allow you to determine the hosts, duration, number of attendees, lead time, and instructions for your interviews. Be sure to click Save after making any changes on this screen. Please note, you must add yourself as a host for any Openings you plan to help host interviews for. This will not be assigned automatically. If there are multiple hosts added to an Opening’s interview settings, the combination of the host’s entered availabilities will be shown to applicants for interview slot selection.
Availability
If you need to update your timezone or interview availability, you can do so via the Availability screen. Availability is accessed by clicking the hamburger icon in the top left corner and then clicking Availability.
On this screen, you can update your name, timezone, and adjust availability. Click the + to the right of any day availability to add another availability window. For example, if you can host interviews in the morning and afternoon but need to take an hour between for lunch, use the plus to break out the availability windows. Click the papers icon to copy the availability top another day or multiple days. Click the trashcan to remove previously entered availability.
Desktop Only Functionality
If using Hire Go on a desktop rather than a mobile device, the Openings screen will have additional functionality as well as additional columns of information (“created at” and “updated at”). Click the 3 dots button to the right of an Opening to update the Hiring Target number.
Try It Out!
Click the image below to experience Hire Go on a mobile device:
Best Practices and Reminders
To get the most out of using Fountain Hire Go, follow the best practices below!
When requesting Openings in the Hire tab, remember you can be conversational! Don’t worry about misspellings or using abbreviations. The AI assistant will be able to decipher the intent of the chat.
Made a mistake when chatting with the AI Hire assistant? Simply ask to go back and provide the correct information.
After logging in, go to the Interview Settings page to ensure your applicants book with you correctly.
Fountain recommends including the interview location in the instructions box whether the location is a physical address or a virtual interview link such as Zoom.
Remember, if you want to be available to host interviews for an Opening you’ve created, you must enter yourself as a host in the interview settings. This will not be assigned automatically.
Remember, to update the Hiring Target for an Opening you must use Hire Go on a desktop computer.
Need help? Contact [email protected] for assistance.