You can take action on applicants in several areas within Hire Go — most commonly from My Dashboard or directly within a specific Opening. From these views, you can also send text messages to applicants, review AI Interview results, share the application link, or download a QR code for your Opening.
My Dashboard
My Dashboard shows action items for openings where you are the owner or interview host. The dashboard displays upcoming interviews on the left and action item cards on the right.
If you need to manage an applicant in an Opening where you are not the Opening Owner or Interview Host, switch to the Shared Dashboard. This provides the same view and action options, but shows applicants across all Openings you have access to.
Action Item Cards
Action item cards display at-a-glance counts of tasks requiring your attention:
Review applicants: Number of applicants waiting for your review to advance to the next stage
Provide interview feedback: Number of completed interviews where you need to submit feedback
Review video interviews: Number of video interviews needing evaluation (shows count when greater than 0)
Manage interview coverage: Number of openings needing interview hosts (shows count when greater than 0)
When you've completed all tasks in a category, a green checkmark appears with a confirmation message (e.g., "All done! Every applicant reviewed.").
Review Applicants
To review applicants from My Dashboard:
Click the View applicants link in the "Review applicants" card
You'll navigate to the applicant review page (breadcrumb: Hire Go > Dashboard > Review Applicants)
Applicants are listed showing:
Stage label (their current position in the hiring workflow)
Applicant name (clickable link to their profile)
Opening they applied to
Advance and Reject buttons below each applicant
To review an applicant's full details, click their name to open their complete applicant profile
In the applicant profile, you can review all application information and use the Advance or Reject buttons to take action. From this view, you can access key applicant information — such as screening question responses, uploaded documents (like resumes), and video submissions from a Video Recording stage. You can also add internal notes that remain hidden from the applicant.
My Dashboard shows only applicants from openings where you are the owner or interview host. To see applicants across all openings you have access to, switch to the Shared Dashboard view using the tabs at the top.
Providing Interview Feedback
After conducting interviews, you can provide feedback from My Dashboard:
Click the View interviews link in the "Provide interview feedback" card
You'll navigate to the interview feedback page (breadcrumb: Hire Go > Dashboard > Interview Feedback)
Applicants with completed interviews are listed showing:
Applicant name
Interview date and time
Opening they applied to
Click the Provide feedback button for the interview you want to provide feedback on
Answer the feedback questions:
Attendance: Mark whether the applicant "Attended" or "Did not attend" their interview
Feedback notes: Add any observations or comments about the interview, or skip if you have no additional feedback
Decision: Choose to Advance the applicant to the next stage or Reject them
Interviews appear in the feedback list after the scheduled interview time has passed
Specific Opening’s page
To take action from a specific Opening’s page, follow the steps below:
Navigate to the Openings page and find the Opening that has applicants you want to action. Use the search if necessary.
You can also use the filter button to search for specific Openings based on location or whether the Opening is active.
Click the name of the Opening to open the details for that Opening.
The Overview tab will show information on the Opening's Hiring Target and any required actions for the Hiring Manager listed in chronological order based on the stages in the hiring workflow. This list will only require stages that are Hire Go enabled.
Click on an action item box to see the applicants within that stage and complete the required actions such as advancing the applicant.
Any interviews scheduled for today will also be listed on the Overview tab.
Click on the applicant’s name to open their Applicant Profile.
Important Note:
The Provide Interview Feedback flow is only available from the Dashboard view in Hire Go, not from a specific Opening page. However, if you open an Applicant Profile from anywhere in the system, you can still complete each action in that flow — including marking attendance, adding an optional note, and advancing or rejecting the applicant.
Texting Applicants
You can text with applicants through their Applicant Profile. Fountain recommends using Hire Go’s texting feature rather than communicating with applicants via your own personal device because it will hide your phone number from applicants and instead route it through a previously configured number associated with your company’s account.
To text the applicant, click the Messages tab in their profile and type in the box. If the applicant has unsubscribed from text messages, this box will be grayed out.
Important Notes:
Email communication is not supported at this time.
Be sure to turn on text notifications. Learn more in this article.
Sharing the Opening Link with Applicants
Within Hire Go, you can quickly grab the job Opening link to share with applicants. You'll also have the option to download a QR code, which can be printed and/or posted for applicants to scan to access the application on their phone!
Navigate to the specific job Opening's page through the Openings screen.
Click the Share button towards the top right next to the Promote button.
Either copy the link or download the QR code image.
AI Interview Results
If your company is using an AI Interview stage to screen applicants, you can view the AI Interview score and report in the Applicant's Profile in Hire Go via the AI Interviewer section.
Learn more about AI Interviews in this article.
Viewing Applicant Shifts
If your company is utilizing Hire's Shift functionality, the shift assigned to the applicant will be visible on the Openings screen in the SHIFT column.
Learn more about shifts in this article.
Duplicate Applicants
If the applicant has applied multiple times, they will be flagged as being a potential duplicate. This is visible on the Openings page and within the Applicant's Profile.
Click on Duplicate Applicant in their profile to see and navigate to other applications.
If you do not see the duplicate applicant indicator and are interested in using this in your account, talk to your account Administrator so they can request it be enabled via their Fountain Customer Success contact or [email protected].
Applicant Troubleshooting
You may have an applicant reach out to you asking for help, but they may not be in a Hire-Go-enabled stage, which means you won't see them in any of the Action tiles.
To see all applicants in an Opening's pipeline, navigate to a specific Opening's page and then click the Applicants tab. This will show all applicants currently applying. Click their name to open their Applicant Profile and text with the applicant.
You can also see all applicants across all Openings by going to the Applicants screen. Use the search to find applicants.
