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Jumio

Updated over 7 months ago

Third-Party Provider:

Please note that the instructions in this article pertain to a third-party provider and as such may not reflect all current settings. Should you have any questions or issues, please contact the third-party provider directly.

Jumio is a startup based out of Palo Alto, CA. Jumio uses the power of informed AI, biometrics, and certified liveness detection to help companies stop fraud. Jumio utilizes patent-pending computer vision technology to validate and facilitate transactions while providing unprecedented levels of consumer convenience and data security.

Get Jumio Account

In order to enable our Jumio integration, you'll need to create an account by reaching out to the Jumio team here. Already have a Jumio account? Please skip to the next section.

Set up Jumio Integration

  1. Reach out to your CSM or [email protected] to enable this feature on your account. Once Jumio has been enabled for your account move to step 2.

  2. Contact the Jumio team to request the relevant API Key and Account ID.

  3. Copy it for use in Fountain.

  4. Go to the Fountain page. Hover over your username on the top right, and click Integrations.

  5. Click on Screening tab to left side. Click Connect to right of Jumio.

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  6. Enter your Jumio API Key and Account ID.

  7. Click Save Changes, and you're done!

Add Jumio Stage to Workflow

  1. Choose Jumio Partner Stage to add the stage to your Opening's workflow. Check out the article on how to add a stage here.

  2. When an applicant lands on Jumio Partner Stage in the application workflow, they will be automatically redirected to Jumio's web portal.

  3. Once the relevant information is completed on Jumio portal, the applicant will automatically be redirected back to the Fountain's applicant portal.

Jumio Partner Stage Rule

You can create partner stage rules on applicants in the Jumio stage in the workflow editor. There are three statuses you can take action on: AcquisitionStatus, idScanStatus, and VerificationStatus. There are a few status values: Success, Done, Error not readable id, No id uploaded, Approved_verified, and Denied_fraud. Explanation of the status and their values are:

  • AcquisitionStatus indicates the status of the data acquisition

  • idScanStatus indicates the status of the ID submitted

  • VerificationStatus indicates final results from Jumio

  • Success indicates successful acquisition of the data or ID submission

  • Error not readable ID indicates an error in ID readability

  • No id uploaded indicates the applicant did not upload the ID

  • Approved_verified indicates an applicant passed the IDV screening from Jumio

  • Denied_fraud indicates an applicant failed the IDV screening from Jumio

A user can create a rule to move the applicant through the Fountain funnel. Below is an example of the Partner stage with rule in the Jumio partner stage:

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An example rules setting in the Custom stage with Rules:

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Best Practice:

It is recommended to have a custom stage with rules to be set up after the Jumio stage. Since a background screening may take 1 to 5 minutes to complete, the custom stage with rules can hold the applicant until the final result has come back

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